ServiceNow Developer - CSM

Description

Job Summary: We are seeking a ServiceNow Developer - CSM to work consultatively, proposing technical solutions and developing custom applications on the ServiceNow platform. Key Highlights: 1. Inclusive, collaborative, and continuously evolving environment 2. Career protagonist with a structured career plan and learning paths 3. Appreciation of diversity in all its forms Barueri ServiceNow Developer - CSM Are you passionate about technology and innovation, and do you want to be part of an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value the balance between personal and professional life. Therefore, we offer flexible work models—ranging from remote, hybrid, or on-site—depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being. We are looking for a ServiceNow Developer - CSM to join our team. Responsibilities * Participate in client meetings to understand business processes and define the optimal approach for implementation on ServiceNow. * Work consultatively, proposing feasible technical solutions that meet business requirements within project timelines. * Translate business requirements into detailed technical user stories, defining tasks, rules, and effort estimates. * Support the Product Owner in backlog refinement and prioritization for ServiceNow. * Assist in sprint planning and backlog management. * Develop custom applications on the ServiceNow CSM platform, ensuring adherence to project requirements. * Define application architecture, structuring tables, fields, relationships, and views. * Implement automations using Business Rules, Flow Designer, and Script Includes. * Configure SLAs, calendars, and escalation rules according to business needs. * Develop scripts for interactive forms using Client Scripts, UI Policies, and UI Actions. * Create and customize workspaces and Service Portal to optimize user experience. * Implement integrations with external microservices via REST/SOAP APIs. * Ensure application security through creation and application of ACLs and specific roles. * Support user acceptance testing (UAT), assisting the QA team and Product Owner in validating deliverables. Technical Requirements * Proven experience developing on the ServiceNow platform, including building custom applications. * Advanced knowledge of Customer Service Management (CSM) and App Engine modules. * Experience developing Workspaces and Service Portal. * Proficiency in creating tables, relationships, views, Business Rules, Flow Designer, Script Includes, Client Scripts, UI Policies, and UI Actions. * Experience integrating with external microservices via REST/SOAP APIs. * Ability to configure SLAs and calendars to meet business rules. * Knowledge of platform security, including creation and application of ACLs and roles. * Ability to interpret and translate business requirements into well-defined technical user stories with clear acceptance criteria. * Strong communication skills and a consultative mindset, with ability to interact with clients and suggest project-aligned solutions. Diversity, Inclusion, and Belonging At Capgemini, you can be your authentic self. We value diversity in all its forms and foster an inclusive environment through initiatives such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability. Development and Benefits Here, you are the protagonist of your career! We offer: * A structured career plan and personalized learning paths. * Corporate University with access to Harvard, Coursera, Udemy, and Pluralsight. * Official certifications with partners such as SAP, AWS, Microsoft, and Salesforce. * Language courses with EF Education First (English, Spanish, French, and German). Comprehensive Well-being * Medical and dental insurance. * Gympass and Equilibrium (physical and mental health). * Private pension plan and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance. * Meal vouchers, benefits club, and more! Ref. code 432345-pt_BR Posted on 10 Mar 2026 Experience level Experienced Professionals Contract type Permanent Location Barueri Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering