CS Relationship

Description

Job Summary: Customer service across multiple channels to clarify doubts, guide users on features, identify and resolve issues, ensuring a positive experience. Key Highlights: 1. Multichannel and resolution-oriented service 2. Focus on customer experience and satisfaction 3. Opportunity for feedback and suggestions for improvement **Requirements:** \> Completed high school or currently pursuing higher education in Systems Analysis and Development or related fields Strong communication skills and ability to learn quickly. Computer literacy. **Responsibilities:** Provide customer support through various channels (chat, e\-mail, phone, or ticketing system). Clarify questions regarding product or service usage. Guide customers on features and processes. Identify and resolve issues reported by customers. Log, track, and respond to tickets or requests. Escalate technical issues to responsible teams when necessary (e.g., technical support or development). Ensure customers have a positive experience when interacting with the company. Monitor customer satisfaction during interactions. Act empathetically and proactively to resolve issues. Relay customer feedback to internal teams (product, support, development). Identify recurring issues and suggest improvements to service or product. **Benefits:** * Salary: BRL 1\.621,00; after 3 months BRL 1\.800,00 * Bonus; * On-site meals; * Health insurance (6-month waiting period); * Dental insurance; * Gympass; * Free gym access; * Psychotherapy platform; * University tuition discounts; * Birthday Day Off; * Internal gamification; * Working hours: 10:00 AM to 8:10 PM, Monday to Friday; Employment type: Full-time CLT Compensation: BRL 1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work location: On-site