Join a visionary organization that does not merely adapt to digital transformation but sets international standards for it. By joining our centers of expertise, you will apply your talent toward a major ambition: designing the ecosystems that will connect tomorrow’s populations. **The Opportunity:** Lead operational excellence from our strategic hub in **Porto**, a leading metropolis combining economic dynamism and an exceptional quality of life. ### **YOUR MISSION: STRATEGIST OF EXPERIENCE AND ENGAGEMENT** More than just an interlocutor, you act as the true **Architect of Customer Relationships**. Your goal: transform every interaction into a driver of loyalty and relational excellence. * **Omnichannel Orchestration:** Agilely manage all channels (Voice, Email, Chat) to ensure optimal responsiveness and premium service. * **High-Precision Resolution:** Apply holistic needs analysis to deliver lasting solutions at first contact. * **Advisory & Innovation:** As an expert on our offerings, you guide clients toward the most disruptive solutions—becoming their trusted advisory partner. * **Operational Rigor:** Meticulously manage CRM tools to guarantee full traceability and premium follow-up. * **Internal Synergy:** Collaborate closely with our centers of expertise to continuously optimize processes and the user journey. ### **YOUR PROFILE: THE ALLIANCE OF ANALYTICAL RIGOR AND RELATIONAL INTELLIGENCE** We seek talents capable of combining synthesis thinking and behavioral acuity. * **Linguistic Mastery:** Perfect command of **French (C2 level)** is mandatory. Proficiency in **English** is a strategic asset in our globalized environment. * **Results-Oriented Mindset:** You thrive on challenges and place customer satisfaction at the top of your professional priorities. * **Technological Agility:** Highly intellectually curious, you navigate complex software environments with ease. * **Excellence in Interpersonal Skills:** Diplomatic and resilient, you turn complex situations into opportunities for success. * **Collaborative Spirit:** Based in Porto, you believe in the added value of in-person teamwork. ### **OUR OFFERING: A FRAMEWORK WORTHY OF YOUR AMBITIONS** Our employees’ development is the engine of our international influence. * **Competitive Compensation Engineering:** An attractive fixed salary, complemented by uncapped monthly performance bonuses. * **Protection & Peace of Mind:** Comprehensive health and welfare coverage for you and your family, effective from day one. * **Accelerated Career Growth:** Priority access to our internal training academy and rapid advancement opportunities into management or expert roles. * **Premium Work Environment:** Modern workspaces located in Porto’s most sought-after neighborhoods. * **Corporate Benefits:** Meal allowances, transportation bonuses, and exclusive access to Group services. **Ready to define the new standards of digital customer relationships? Your future begins in Porto.**
João Silva
Indeed · HR
João Silva
Indeed · HR
