**POSITION: CUSTOMER SERVICE CONSULTANT III - ID 21364** The Customer Service Center Agent is a professional who provides customer service via telephone, scheduling and assisting with requested demands, focusing on resolution and efficiency. **Responsibilities:** ● Provide telephone service to beneficiaries for scheduling appointments and examinations at in-network facilities, using proprietary tools and the Referral System to identify the most suitable times and dates for the customer, in accordance with deadlines established by the National Health Agency; ● Provide telephone service to beneficiaries for referrals to in-network or accredited medical facilities, using the accreditation-provided tool to analyze and search for these providers, directing customers according to availability and their specific needs; ● Provide telephone service to customers for clarification of inquiries; ● Log incidents for resolution by respective Units; ● Provide high-quality, empathetic telephone service to beneficiaries; ● Address occasional inquiries regarding Waiting Periods, Contractual Coverage, Plan Category, Reimbursement, Procedure Reviews, Transfers, using the search tool; ● Provide telephone service to beneficiaries regarding requests for duplicate Health Insurance Cards, Medical Referrals, Registration Updates, and Service Record Confirmations—verifying all necessary data for requested deliveries; ● Address requests that can be resolved immediately, aiming to handle those requiring no evaluation or decision-making by other departments; ● Perform other related duties as required or at the discretion of the supervisor. **Education:** ● Completed high school. **Desirable:** ● Prior experience in telephone-based customer service, especially within the healthcare sector; ● Computer literacy (Microsoft Office suite and internet resources). **Location:** São Paulo/SP **Work Schedule:** 6-day workweek / 180 hours per month (schedule to be mutually agreed upon) **Salary Range:** R$ 2,100.00 to R$ 2,500.00 per month (approximate value; subject to change). **About the Selection Process:** **Step 1:** All applications received via the system (SAP) will be reviewed; **Step 2:** Only candidates meeting the position’s prerequisites will receive an invitation to complete assessments; **Step 3:** Following assessment results, selected candidates will be invited for interviews with the Recruitment and Selection Team. **Note: Candidates not matching the profile will be automatically disqualified and notified via email.** **If this role resonates with you, please access your profile, update your resume, and apply for this position.** Employment Type: Full-time CLT Compensation: R$2,100.00 – R$2,500.00 per month Benefits: * Health insurance * Dental insurance * Childcare allowance * Life insurance * Meal allowance * Transportation allowance