Cloud Support Technical Coordinator

Description

Job Summary: We are seeking a Cloud Support Technical Coordinator to lead the team, ensure the availability and stability of cloud environments—with a focus on AWS and Azure—while adhering to ITIL and ITSM best practices. Key Highlights: 1. Act as a technical reference and operational leader for the Cloud team 2. Ensure availability and evolution of Cloud environments 3. Focus on AWS and Azure in critical and high-availability environments ***Keyrus believes in diversity and inclusion. We encourage everyone to participate in our hiring process, regardless of gender, age, race, or religion. We do not tolerate any form of discrimination. This commitment is reinforced throughout our hiring process and lived daily within the company.*** We know great results are achieved only with a strong team; therefore, we seek talented and passionate individuals who desire professional growth and wish to build a career path with us. We are looking for a **Cloud Support Technical Coordinator** to serve as the technical reference and operational leader for the team responsible for cloud environments. This professional will play a pivotal role in **ensuring the availability, stability, and evolution of Cloud environments**, coordinating support operations and guaranteeing compliance with **SLAs and operational KPIs**. The role will focus primarily on **AWS**, with additional involvement in **Azure**, within a critical and high-availability environment, following **ITIL and ITSM best practices**. **Roles and Responsibilities:** * Coordinate the N1, N2, and N3 support teams in mission-critical environments * Ensure compliance with **SLAs and operational KPIs** * Lead **incident, problem, and change management**, following **ITIL practices** * Serve as **technical escalation point** for critical situations in **AWS and Azure** environments * Define and maintain **runbooks, operational procedures, and playbooks** * Conduct **root cause analyses (RCA)** and continuous improvement plans * Participate in **Change Advisory Boards (CAB)** and release approval processes * Implement improvements in **monitoring, observability, and alert management** * Mentor and develop team members * Report **operational metrics and environment status** to leadership and stakeholders **Essential Qualifications:** * Solid experience with **AWS** (EC2, VPC, RDS, S3, CloudWatch, IAM, Lambda) * Knowledge of **Azure** (Virtual Machines, Azure Monitor, Azure AD, Resource Groups) * Experience with **Cloud architecture** (high availability, disaster recovery, scalability) * Hands-on experience with **ITIL v4 and ITSM practices** * Experience managing technical teams in critical environments * Knowledge of **monitoring, observability, and alert management** * Strong communication skills with **technical teams and stakeholders** * Technical English for reading and writing **Desirable Qualifications:** * **AWS certification** (Solutions Architect, SysOps, or DevOps Engineer) * **Azure certification** (AZ\-900, AZ\-104, or AZ\-305\) * **ITIL 4 Foundation** or higher certification * Experience with **GCP** * Knowledge of **containers** (Kubernetes, EKS, AKS, or ECS) * Experience with **CI/CD and DevOps / SRE culture** * Experience with observability tools such as **Datadog, Grafana, or Zabbix** Our mission is to help companies unlock the full potential of Data and Digital to enhance performance, drive transformation, and generate new levers for growth and competitiveness. Join the Keyrus Team! If you’d like to learn more about us, please visit our website: http://www.keyrus.com/br/ ***Good luck!***