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Job Summary: Analyst role focused on developing and maintaining data analysis solutions, monitoring performance indicators, and improving support systems to drive strategic decision-making. Key Highlights: 1. Develop and maintain strategic data analysis solutions 2. Monitor performance indicators and identify improvement opportunities 3. Ensure data integrity and quality for information governance Description: * Bachelor's degree in Administration, Economics, Engineering, Computer Science, or related fields; * Analytical ability and strategic vision, with a focus on continuous process improvement; * Proficiency in SQL and handling large volumes of data; * Experience with ETL and data integration; * Knowledge of data modeling and data warehousing; * Advanced proficiency in BI tools (Power BI); * Programming language knowledge; * Organizational skills and attention to detail, with a focus on information quality and reliability; * Proactive and collaborative mindset, with ease working in multidisciplinary teams; Additional Qualifications: * Experience in automating reports and processes (scripts or workflow tools); * Certifications in BI or related areas; * Knowledge of Oracle database and Databricks; * Familiarity with agile methodologies (Scrum, Kanban, etc.). * Develop and maintain data analysis solutions that support the customer service channel in strategic decision-making; * Monitor and interpret customer service-related performance indicators, identifying improvement opportunities; * Drive continuous improvement of support systems, collaborating with other company departments; * Document developed processes and solutions, promoting knowledge sharing within the team; * Ensure integrity and quality of utilized data, promoting sound information governance practices; * Support the customer service team with timely and accurate analytical insights; * Create and maintain databases using analytical tools; * Conduct exploratory data analyses to generate relevant insights. 2511060202271789748
