BUSINESS AND PROCESS AGENT - MAWDY

Description

Job Summary: We are seeking communicative, organized, and results-oriented professionals for customer service, with a focus on problem resolution and delivering an excellent customer experience. Key Highlights: 1. Customer service and client communication 2. Focus on customer experience and problem resolution 3. Opportunity for proactive and committed professionals Work Mode: On-site We are looking for communicative, organized, and results-oriented professionals to join our customer service team. If you enjoy interacting with people, solving problems, and delivering an excellent customer experience, this opportunity may be right for you. **Responsibilities and Duties** **Activity Description:** * Serve and contact customers, * Perform various technical procedures according to requests received via e\-mail and/or phone; * Record customer service incidents in the system, specifying actions taken and ensuring data tabulation accuracy per the defined "tabulation tree", as well as classifying and tabulating based on demand severity and defining case priority and criticality levels; * Monitor whether internal client departments comply with scheduled actions and deadlines for handling requests. * Safeguard the integrity of your access password for operations; • Follow administrative norms and operational procedures as mandated by the company; • Maintain confidentiality regarding matters related to your work at the company; * Perform duties aiming to achieve and exceed established targets, in accordance with defined standards. **Requirements and Qualifications** **We seek professionals with** Experience or knowledge in customer service and/or the company’s products and services Strong organizational and time management skills Clear and concise verbal and written communication Empathy, patience, and customer experience focus Negotiation and problem-solving skills **Preferred Qualifications** Proactive profile, committed to results and professional development. **Additional Information** * **Working Hours** 6-day rotation schedule **8:00 AM TO 2:20 PM** **2:20 PM TO 8:40 PM** **7:50 AM TO 2:10 PM** * **Work Location** Neohype Location: Mogilar Unit – Mogi das Cruzes \-On-site **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is to generate value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies seeking innovation, modernization, and scalability, offering secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey—identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we create extends beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and generating measurable business value.