B2B Retention Internship | Rio de Janeiro - RJ

Description

Job Summary: As an intern, you will support the execution of B2B customer retention processes, analyze performance metrics, develop dashboards, and contribute to process reviews. Key Highlights: 1. Supporting B2B customer retention efforts and assisting consultants. 2. Monitoring and developing Power BI dashboards. 3. Actively participating in the creation and continuous review of processes. Description: Mandatory Requirements * Currently enrolled in an undergraduate program in Administration, Economics, or Engineering; * Availability to intern for 6 hours per day; * Advanced proficiency in Microsoft Office Suite (especially Excel) and Power BI. Preferred Requirements: * Prior knowledge of programming languages. * Prior experience with Salesforce. Department Overview: * Responsible for customer retention strategies, including performance metric analysis, designing and monitoring sales team activities, database analysis for managerial reporting, and defining and managing customer-related processes. Responsibilities: * Supporting the execution of B2B customer retention processes, assisting sales consultants, and collaborating with other departments to resolve requests and issues. Responsible for monitoring and developing Power BI dashboards, as well as conducting monthly tracking of key departmental metrics. Actively contributing to discussions on developing new procedures and continuously reviewing existing processes. 2511020202231781676