Description
#### **About the Level 1 Support Analyst Role**
Join the PTC Group family
We are always looking for talents who are passionate about progress, innovation, and curious enough to tackle the challenges affecting today's society.
We are a multinational engineering and IT company, serving as trusted partners to leading global enterprises. Focused on the future, we are driven by the pursuit of excellence in everything we do.
**Responsibilities and Tasks**
Manage ticket openings, manage user access, monitor and track users, perform hardware and software installations and configurations, and provide technical support to employees.
**Mandatory Requirements**
* Experience in microcomputer support;
* Experience with Windows;
* Experience with printers;
* Experience with networking.
**Preferred Qualifications**
* Hands-on profile.
**Additional Information**:
* On-site work in São Paulo \- Vila Olímpia
+ CLT employment contract