**About the Position** Provide user assistance regarding system usage through audits, phone calls, chats, WhatsApp, and communication via support tickets. Receive, register, and resolve user issues related to questions, technical problems, and atypical situations. **Responsibilities and Duties** * Conduct training sessions for system users. * Perform technical investigations and tests when necessary. * Responsible for managing and supporting operations. * Conduct Technical Analyses. **Requirements and Qualifications** * Strong communication skills (verbal and non-verbal); * Experience providing customer support via tickets, phone, WhatsApp, chats, and meetings; * Proactivity; * Adaptability; * Knowledge of e-commerce distribution logistics/retail; * Understanding of freight and its variables; * Experience and knowledge of e-commerce platforms, marketplaces, integration tools, ERPs, etc.; * Microsoft Office suite; * Experience with tools such as Grafana, Elastic, Insomnia, Postman, etc. **Preferred Qualifications** * Basic technical knowledge and programming language proficiency (SQL); * Knowledge and hands-on experience with Power BI
João Silva
Indeed · HR
João Silva
Indeed · HR
