Support Analyst I

Description

**What are we looking for?** **Main responsibilities:** Provide technical support to users of internal systems via the ticketing platform; Review internal customer requests in tickets to ensure proper routing to the responsible team, if necessary; Continuously improve systems to automate and optimize departmental processes; Provide first-level support and configuration for corporate work tools; Manage user access rights—create, modify, and remove them as needed; Investigate and resolve hardware and software issues; Create technical documentation and FAQs; Collect feedback on processes to drive continuous improvement; Ensure high-quality user support and maintain ticket resolution within SLA. **Requirements:** * Basic knowledge of programming logic and script development using Python, Shell Script, or similar languages. * Interest in process automation and continuous improvement of operational activities. * Basic knowledge of log analysis, system monitoring, and incident handling. * Familiarity with code versioning tools such as Git. * Understanding of continuous integration and continuous delivery (CI/CD). * Basic knowledge of monitoring and observability in technological environments. * Familiarity with databases and data manipulation for analysis and reporting. * Basic knowledge of information security and secure development best practices. * Ability to document technical processes and procedures in an organized manner. **Work location: Remote** **Who is Insi?** We are a consultancy specializing in digital transformation. But above all, we are a people-first company. People who listen before proposing. Who go to the core before presenting a solution. Who measure success by real change—not by what was implemented. With over three decades of history and a global presence, we believe true transformation begins from within: within individuals, teams, and organizations—and this conviction guides every decision we make, every project we deliver, and every person we develop. **Why build your career at Insi?** Because here you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders can engage with diverse technologies, participate in challenging projects, bring new ideas, and work from anywhere in Brazil—and why not, the world. We are one of the best companies to work for in Brazil according to Great Place to Work, and among the top 10 employers in Brazil according to TIME magazine. **What are our values?** * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We pursue excellence and simplicity * We act with creativity and innovation All individuals are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or related factors. We want you to grow with us in an inclusive, welcoming environment full of opportunities. Do you identify with this? Then, **#JoinInsi!**