Job Summary: Professional responsible for customer service, administrative and pedagogical support, report preparation, data organization, and project participation. Key Highlights: 1. Multifunctional technical and administrative support 2. Active participation in teams and projects 3. Development and delivery of training Education Completed High School OR Completed Medium-Level Technical Education applicable to your field of work. Experience **Preferred:** Customer service, administrative and pedagogical routines, Excel spreadsheet reporting, participation in and support for events, and pedagogical support. Knowledge **Desirable courses:** Customer Service or Microsoft Office Suite or Pedagogical Routines and Office 365. Requirements / Competencies Service Excellence Teamwork Analytical Ability Communication Planning and Organization. Responsibilities Serve and advise internal and external customers and suppliers. Perform technical support tasks such as classification, verification, analysis, research, document registration, calculations, and statistical work, in accordance with the Organization’s standards, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, implementation, monitoring, and updating of processes within your area. Participate, as a team member, in the formulation, development, execution, and evaluation of plans and projects within your area of responsibility and/or integrated initiatives. Assist in preparing and delivering training programs related to your area of responsibility and/or integrated initiatives. Manage inventory of materials within your area. Work Location SENAI SANTA MARIA/RS AND CACHOEIRA DO SUL/RS Benefits **Benefits: For Your Health:** Medical Assistance / Group Medicine – UNIMED; Dental Assistance – SESI/RS (payment only upon use); Group Life Insurance – No deductions or contributions! For Your Commute: Parking – Check availability at your unit; Transportation Allowance – Based on your needs; Chartered Transportation – Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; For business trips, company vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) – BRL 1,298.00 per month; On-site Restaurant – Check availability at your unit; For Your Wallet: Private Pension Plan – To support your financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance – BRL 384.43 per month for children up to 60 months old; best of all: the amount is adjusted annually; CRESUL – Cooperative for savings and mutual credit; FUSERGS – A foundation supporting our employees – https://fusergs.org.br/; PDP – Financial subsidy for employees with at least six months’ tenure in the FIERGS system, supporting studies from elementary school through technical education, language courses, and up to doctoral level! PAE – Support Program offering professional and confidential assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties and operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentages. Ratio and proportion; simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.