Job Summary: We are seeking an innovative UX/Product Designer to map needs, create prototypes, and manage the design system in a highly complex environment focused on customers. Key Highlights: 1. Vibrant culture with innovation and respect for customers 2. Freedom to explore skills and collaborate with brilliant minds 3. Focus on disruptive technological solutions and constant challenges At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what’s possible, and if you believe putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you’re ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** **Main Responsibilities** * Map needs with CX/business and translate requirements into interaction flows, wireframes, and hi-fi prototypes (Figma). * Create components and guidelines in the design system (design tokens, states, accessibility) and maintain cross-module consistency. * Specify error, empty, loading, and exception states — with focus on critical systems. * Co-create microcopies and clear language patterns with UX Writers; plan and conduct usability tests with UX Researchers. * Monitor usage metrics (e.g., task time, success rate, adoption) and continuously iterate. **Requirements and Qualifications** **Required Qualifications** * Bachelor’s degree completed in Technology-related fields. * Solid experience as a UX/Product Designer for B2B or internal products, preferably high-complexity ones. * Portfolio showcasing end-to-end flows, navigable prototypes, and measurable impact. * Proficiency in Figma/FigJam (components, auto-layout, variants) and best practices in accessibility. * Comfort designing data-dense screens (tables, filters, information hierarchies) and workflow-oriented interfaces. * Experience collaborating with Research, Content, Engineering, and business areas; organized use of Jira/Confluence. * Basic understanding of security and privacy (LGPD) applied to interface design. **Desirable Qualifications** * Knowledge of ServiceNow **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in digital solutions and IT services across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!