We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for:** A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Registering and managing helpdesk tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, including Microsoft Office, networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring email accounts (POP/Exchange, Lotus Notes), setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the ticket base, preventing queues that could jeopardize project SLAs and minimizing backlog as much as possible; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and qualifications** * Completed high school education. * Knowledge of network troubleshooting, microinformatics, software and hardware, service desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology. **Working hours:** * ****Monday to Friday, from 8:00 AM to 5:00 PM; * On-site work in Vila Matilde, São Paulo. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnerships**, offering discounts on medications * **Childcare assistance**, according to current policy * **Gym membership partnership**, to encourage regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for learning**, including language courses, technology training, and online learning platforms * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and becoming part of this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
