**The Claro Group is at Web Summit Rio—and could also be part of your professional future** --------------------------------------------------------------------------------------- HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized skills, our 5\.000 employees are committed to creating the new every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. We believe great ideas transform the world—and they emerge in creative, connected, and collaborative environments. That’s why we’re at **Web Summit Rio**, South America’s largest technology gathering. **And more: we’re here to find people like you!** Have you ever imagined enjoying the event, drawing inspiration from incredible content, and **still landing a new job aligned with your purpose?** Here, your talent finds room to grow and impact millions of people through life-transforming solutions. **Interested?** Then apply now and join us in building the new! **\#BeAHit** **Responsibilities and Duties** * Responsible for analyzing and detailing requests for improvements, incidents, and requirements; prioritizing, classifying, documenting systems; monitoring, testing, and controlling operational activities performed by support teams; * Address and resolve user requests by providing technical support; * Understand requests and assess their complexity and priority; * Clarify/detail problems or requests to objectively define required actions; * Identify and record issues causing recurring requests; * Interact with the CONTRACTOR’s units to collaborate on resolving incidents and problems; * Assign tasks to development teams, DBAs, and architects; * Collaborate with software architects in designing effective solutions; * Maintain a consistent and up-to-date knowledge base; * Participate in meetings to align requirements and prioritize activities; * Approve system changes; * Address blockers affecting request delivery; * Perform software testing to ensure applied fixes do not impact other system functionalities; * Prepare and maintain technical documentation and procedures; * Maintain minimum service levels as defined in established agreements; * Document and retain records of performed activities. **Requirements and Qualifications** **Mandatory Requirements:** * Completed undergraduate degree in Information Technology or any field of study with a postgraduate qualification in Information Technology. * Proven experience in system analysis services for development or maintenance projects. * Experience in Requirements Analysis: Ability to collect, document, and manage business and technical requirements using techniques such as interviews, workshops, and document analysis. * Experience in Documentation Development: Skill in creating detailed documents—including requirements lists, functional and non-functional specifications, and business canvases—ensuring clarity and accuracy. **Desirable Requirements** * Experience in Process Modeling: Knowledge of business process modeling methodologies—such as BPMN (Business Process Model and Notation)—to map and improve workflows is a plus. * Holding any of the following certifications will be considered an advantage: * COBIT certification; * IT Service Management (ITIL) certification; * PMI Business Analysis certification; * UML Professional certification; * Azure DevOps certification; * Data Analysis certification; * Team Leadership certification; * Change Management certification; * Risk Management certification (CRISC); * Business Management certification (CBAP); * Requirements Engineering certification. **Additional Information** **Want to explore all our open positions? Visit our page:** Hitss – Join Our Team https://globalhitss.gupy.io/ We believe great ideas transform the world—and they emerge in creative, connected, and collaborative environments. That’s why we’re at **Web Summit Rio**, South America’s largest technology gathering. **And more: we’re here to find people like you!** Have you ever imagined enjoying the event, drawing inspiration from incredible content, and **still landing a new job aligned with your purpose?** Here, your talent finds room to grow and impact millions of people through life-transforming solutions. **Interested?** Then apply now and join us in building the new! **\#JoinClaro**
João Silva
Indeed · HR
João Silva
Indeed · HR
