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Call Center Supervisor

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Supervise customer service operations, analyze performance metrics, train the team, and present results, with a focus on digital management and high-performance leadership. Key Highlights: 1. Customer service operations supervision 2. High-performance team leadership 3. Digital management and remote work Supervise customer service operations activities, analyze productivity, quality, and absenteeism metrics, arrange agent training, and ensure service excellence in the department; Lead a high-performance team; Handle attendance records and general administrative tasks; Present performance results; Digital management and remote work. Minimum Education: Bachelor's Degree * Transportation Allowance, Meal Voucher (BRL 12.62 per day), Health Insurance (GNDI), Dental Insurance, * Wellhub, Life Insurance, and Childcare Assistance. * Co-payment Health Insurance Plan (GNDI), Dental Insurance Plan, Transportation Allowance, Meal Voucher (BRL 12.62 per day) * Life insurance, Wellhub (gyms, wellness, and quality of life),

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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