Description
Job Summary:
Supervise customer service operations, analyze performance metrics, train the team, and present results, with a focus on digital management and high-performance leadership.
Key Highlights:
1. Customer service operations supervision
2. High-performance team leadership
3. Digital management and remote work
Supervise customer service operations activities, analyze productivity, quality, and absenteeism metrics, arrange agent training, and ensure service excellence in the department;
Lead a high-performance team;
Handle attendance records and general administrative tasks;
Present performance results;
Digital management and remote work.
Minimum Education: Bachelor's Degree
* Transportation Allowance, Meal Voucher (BRL 12.62 per day), Health Insurance (GNDI), Dental Insurance,
* Wellhub, Life Insurance, and Childcare Assistance.
* Co-payment Health Insurance Plan (GNDI), Dental Insurance Plan, Transportation Allowance, Meal Voucher (BRL 12.62 per day)
* Life insurance, Wellhub (gyms, wellness, and quality of life),