Service Delivery

Description

Strategically manage client relationships and service delivery, ensuring quality and timely completion of activities as agreed in the contract. Collaborate internally to support technical teams in customer service and service delivery processes and best practices. **Responsibilities and Duties** * Build personal relationships with client executives and/or key stakeholders, strengthening engagement and facilitating business flow; * Review and present managerial overviews of delivered services to clients through reports (e.g., welcome to our support, performance indicators, improvement initiatives, etc.); * Track, assign, and execute, together with relevant teams, requests arising from client meetings; * Monitor and assess service quality using KPIs, identifying opportunities and proposing improvements; * Control and review hours consumed under client contracts; * Support crisis management (including crisis response and escalation); * Support internal pre- and post-sales management as needed to achieve expected results; * Contribute to the continuous development of Managed Services standards and processes at NetSecurity; **Requirements and Qualifications** **Preferred Education \-** Currently pursuing a bachelor’s degree in IT or related fields **Desired Certifications/Competencies \-** ISO27000; PMP certification; Scrum Master certification; ITIL; COBIT; SI; Compliance/Governance; DPO; Power BI; Presentation and public speaking techniques; Customer and managerial service experience in service-oriented environments; MS Office; **Experience \-** Minimum 3 years in IT or SI **Personal Competencies \-** Team spirit; ability to mobilize others; initiative; self-development; leadership; accountability; knowledge; adaptability; objectivity; emotional balance; relationship-building; availability; integration; results orientation; professional demeanor and presentation; attention to detail; business acumen. **Desired Languages \-** Intermediate English **Additional Information** Meal/Voucher Allowance (Flash Card); Transportation Allowance or parking reimbursement; Language Assistance (English); Bradesco Health and Dental Insurance (co-payment); Group Life Insurance; Gympass; SESC partnership; Discounts at partner educational institutions; At NetSecurity, cybersecurity goes far beyond technology — it is embedded in our DNA and everything we do. For over 25 years, we have protected data, businesses, and, above all, people. To us, security extends beyond technology: it is built on trust, ethics, and genuinely committed people. We work side-by-side with companies of all sizes to prevent risks, respond to incidents, and transform challenges into progress — all with innovation, collaboration, and strong partnerships, always grounded in transparency, efficiency, and integrity. Here, every person matters. You’ll have space to grow, learn, and bring fresh ideas. We believe no one evolves alone — that’s why collaboration, diversity, and respect sit at the core of our culture. If you’re looking for a place with history, purpose, and future, your next step may be right here. *Join the* ***\#NSSquad!*** #### **Our Way of Being** **Cybersecurity Born from People** Behind the technology are people driven by purpose: protecting today to build a safer tomorrow. Here, every talent counts — and together, we are stronger. **Cybersecurity in Our DNA** For over 25 years, cybersecurity has been our breath. We keep a watchful eye on threats while keeping our minds open to innovate and turn risks into constant evolution. **Trust and Ethics — No Shortcuts** Our values are non-negotiable: we act ethically, with integrity and transparency in everything we do — both internally and externally. This is how we build authentic relationships. **Collaboration That Makes a Difference** We know no one grows alone. Here, collaboration, knowledge sharing, and diverse perspectives propel us further — together. **Lightness in Handling Complexity** Security is serious business, but the way we approach it can (and should) be light. We solve complex problems with empathy, respect, and — whenever possible — good humor.