Receptionist II

Description

Job Summary: We are seeking a Hotel Receptionist to serve as the first point of contact, manage accommodations, and create a pleasant and memorable stay for guests while working collaboratively. Key Highlights: 1. Serve as the first point of contact for guests 2. Create a pleasant and memorable stay 3. Teamwork and friendly service * We are looking for a Hotel Receptionist to serve as the first point of contact with our guests and manage all aspects of their accommodations. Specifically, you will help create a pleasant and memorable stay for our guests. In addition, you will engage in teamwork and handle all daily situations in a friendly manner. **Responsibilities and Duties** * Open Service Orders (SO) on the SIM platform for maintenance requests. * Answer internal and external phone calls, record requests in the logbook, route them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. * Check daily event Service Orders (SO) to guide guests/residents/clients. * Review each observation in the day’s reservations to identify special requests, such as extra beds, cribs, floor preferences, and pre-assign apartments. * Deliver RPP (NFC-e's) / RPS to guests. * Clarify or direct general guest inquiries. * Identify all pending items and/or requests for the shift via the logbook for follow-up and resolution. * Print statements for verification. * Read and update the logbook. * Inform guests, residents, and clients about the property’s amenities. * Provide and deliver apartment keys to guests/residents. * Perform guest check-in and check-out in the system. * Close the cash register for your shift. * Conduct welcome calls / courtesy calls. * Greet guests, residents, and clients courteously. * Save or print contingency / security reports. * Request guests, residents, and clients to complete the FNRH form with all mandatory fields. * Collect guest documentation during check-in, complying with internal standards and legal requirements. * Support other departments when necessary. * Assist guests/residents/clients with luggage. * Consult sales channels. * Make reservations in the system. **Requirements and Qualifications** * Intermediate English * Experience in the role **Additional Information** * Medical insurance * Dental insurance * Transportation allowance * Meal allowance and food allowance * Life insurance We are a **hospitality services and solutions provider** for over 170 properties across Brazil—from north to south—caring for those who trust us through **unique experiences**, always acting **responsibly** toward the environment, our team, and the communities we serve. **Together with you**, and alongside a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s best hospitality operator—a company that guests, investors, partners, and talents want to be part of. **Shall we do this together? Explore our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***