IT Technical Support (Help Desk)

Description

**About Us** We value the well-being and professional development of our team, believing that passionate people deliver ideal solutions for both customers and the company. We would be thrilled to welcome you to our team! We seek committed, cheerful individuals who aspire to grow professionally with us. **Job Mission** Provide user-facing technical support and assistance, ensuring prompt resolution of service requests, stability of IT services, and an efficient, human-centered support experience. **Key Responsibilities** **User Support (Help Desk):** Receive, triage, and log service requests via the support system. Deliver first-level technical support to users. Assist with tasks such as password resets, email configuration, access provisioning, and guidance on using corporate systems and tools. **Incident Diagnosis and Resolution:** Analyze incidents reported by users and identify root causes. Perform initial diagnostics and pursue solutions within the assigned support level. Escalate more complex requests to higher-tier teams or levels when necessary. **Documentation and Tracking:** Record applied solutions to serve as reference for future cases. Monitor request deadlines and SLAs to ensure support quality and responsiveness. **User Guidance and Support:** Advise users on best practices for system and equipment usage. Support the creation of simple guidance materials and FAQs to reduce repetitive requests. **Requirements** Prior experience in technical support or Help Desk roles; Knowledge of operating systems, networks, and Microsoft Office suite; Proficiency with ticketing systems and user support processes; Organizational skills and analytical ability; Proactive mindset with a strong focus on problem resolution. **What We Offer** We value work-life balance and employee well-being, so we provide an attractive, thoughtfully designed benefits package for daily life: Flexible meal/food allowance card — Flash, Mobility allowance — Flash or public transport voucher; Dental insurance; Life insurance; Employee referral program with exclusive bonuses; Pleasant dining area and relaxation space; Daily provision of fruits, bread, and coffee to recharge your energy. **Location**: Bela Vista, São José/SC **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM **Employment Type:** CLT ### **Employment Type:** CLT ### **Benefits:** Meal/Food Allowance (Flexible), Mobility Allowance (Flexible), Transportation Voucher, Dental Plan, Life Insurance, On-site Dining Area, Company Restaurant, Gym Discount ### **Department:** Information Technology