IT Internship

Description

With a network of hospitals and clinics across Porto Alegre and its metropolitan region, we offer our patients a unique healthcare experience—characterized by humanized care, high-quality, innovative medicine, and excellence in consultations, examinations, and surgeries. Our network includes Hospital Banco de Olhos São Pietro—the largest ophthalmology teaching and care center in southern Brazil—and São Pietro Prime Day, a specialized facility dedicated to urology and immediate care in this specialty. We operate units in Porto Alegre, Canoas, São Leopoldo, Taquara, and Xangri\-Lá, delivering services guided by ethics, respect, quality, safety, innovation, technology, and sustainability. For more information, visit: www.saopietro.com.br **Position:** ---------- We seek an early-career professional interested in developing technical and operational expertise within a corporate/hospital environment, with a focus on Service Desk, end-user support, and continuous learning. ### **Key Responsibilities:** * Providing user support via phone, ticketing system, remote access, and in-person assistance; * Assisting in resolving issues related to systems, computers, printers, and other IT resources; * Performing Level 1 technical support (Service Desk); * Creating, unlocking, and resetting user passwords via Active Directory (AD) and internal systems; * Installing and configuring corporate software; * Performing basic configuration of computers, laptops, printers, and peripherals; * Logging, classifying, categorizing, and updating IT tickets; * Reclassifying and escalating tickets to specialized teams; * Supporting incident and service request management; * Conducting initial troubleshooting for technical issues; * Assisting in documenting technical procedures and applied solutions; * Managing and organizing IT equipment and supplies; * Supporting vendor reception and monitoring technical activities; * Assisting in IT asset inventory; * Supporting administrative routines within the Information Technology department; * Adhering to internal procedures, information security policies, and best practices in user support. **Requirements:** --------------- * Currently enrolled in a Technical Course in Information Technology, Networking, or related fields—or pursuing a Bachelor’s degree in IT (Systems Analysis and Development, Information Systems, Computer Science, IT Management, or similar); * Basic knowledge of computer science and IT support; * Familiarity with Windows, Microsoft Office Suite, and networking concepts; * Strong verbal and written communication skills; * Organized, responsible, and eager to learn. ### **Preferred Qualifications:** * Basic knowledge of Active Directory; * Familiarity with Service Desk routines; * Experience with remote access tools; * Prior experience providing user support; * Basic knowledge of printers and IT infrastructure. **Additional Information:** ----------------------- **Stipend:** R$ 1\.000,00 **Benefits:** Transportation Allowance. ️ Breakfast and afternoon snack available in our cafeteria; Unimed Health Plan and Porto Seguro Dental Plan (effective after probationary period); Discounts at Partner Universities (Undergraduate, Postgraduate, Technical, and Short Courses); Wellhub: Well-being and quality of life—including access to gyms and physical activities; Educa São Pietro Corporate Learning Platform: over 100 courses for your personal and professional development; Day Off: One additional day off to recharge; Collaborative work environment and opportunities for growth within the institution. **Work Location:** Hospital Banco de Olhos, Porto Alegre. **Working Hours:** To be determined.