Senior Infrastructure Analyst - DBA (Remote)

Description

We are looking for a Senior Infrastructure Analyst \- DBA to help us build, maintain, and develop our products. Therefore, if you are passionate about Technology, Databases, Reliability, and Infrastructure as Code (IaC), this position is for you. Are you ready for new challenges? **Responsibilities and duties** **Your challenges to make a difference in this team:** * Plan and technically lead projects in collaboration with technology teams; * Design and implement improvements aimed at availability, scalability, reliability, and security; * Automate infrastructure provisioning using appropriate tools; * Implement and enhance capacity and availability monitoring for databases; * Define and apply best practices for SQL and NoSQL database clusters; * Serve as a technical reference, sharing knowledge with teams; * Plan capacity and growth of data infrastructure; * Design, build, and maintain environments capable of supporting high scale (large numbers of customers and transactions); * Analyze and resolve production incidents (troubleshooting); * Create symptom- and SLO-based monitoring and alerts proactively; * Document processes and solutions to promote standardization and automation; * Manage database-related consulting vendors and contracts. All our job openings are open to everyone. Here, people are unique—we respect and value differences. **Requirements and qualifications** **The Humanz profile we seek:** * Reside anywhere in Brazil (as regulated by the CLT); * Experience with Cloud Providers (AWS/Azure/GCP); * Experience with private cloud (VMware); * Experience with IaC (Infrastructure as Code using Terraform, Ansible, and GitLab); * Ability to share knowledge with team members; * Experience administering SQL databases (PostgreSQL and MySQL) and NoSQL databases (DocumentDB, DynamoDB \& MongoDB); * Experience with Linux operating systems (Red Hat, Debian \& Ubuntu); * Experience with observability tools (Prometheus, Thanos, Grafana, CloudWatch, and Zabbix); * Experience with shell scripting and programming languages (Bash, Shell, etc.); * Creativity, willingness to learn new technologies, and strong communication skills. **Additional information** We are a technology company developing a comprehensive AI solution—Zenvia Customer Cloud—with the purpose of revolutionizing customer experience across every stage of the journey, from acquisition through post\-sale. If you’ve ever interacted with a chatbot, received support via social media channels, or made a purchase via WhatsApp, our solution powers it behind the scenes. We operate across multiple countries in Latin America, serving over 10,000 clients. **Why ZENVIA is a great place to work?** * We are fully remote, with flexible working hours. * Zenvia Care is our benefits program for you and your family. * Healthcare: health and dental insurance with no copay for employees, plus option to include dependents; life insurance; telemedicine; access to medical specialists. * Wellness care: birthday day off; Gympass; free sports coaching, nutritional counseling, and telepsychology—including for dependents. * Parental care: extended maternity and paternity leave; pregnancy follow\-up; childcare allowance up to 71 months. * Remote Care: policy for temporary relocation; R$1\.500,00 for home office equipment; monthly remote work allowance of R$250,00—with option to allocate R$50,00 toward Private Pension; Alelo Tudo worth R$988,00 for meal/food vouchers or flexible benefits; partnership with Woba for co\-working spaces across Brazil. * Career development: internal mobility program; access to a Learning Hub to support your growth and help you unlock your full potential and design your career path at ZENVIA. * Profit sharing—because you helped build it. * Direct connection with colleagues from other countries and an informal work environment where teammates share knowledge, collaborate, and learn together. * Transparency, open dialogue, and psychological safety so everyone can be their authentic self. **Join us as a HUMANZ** To us, people are unique. A HUMANZ understands, respects, and learns from differences and individualities; sets clear goals; enjoys the journey; and delivers results as one unified team. We make mistakes, succeed, and grow together. We seek professionals who challenge the status quo, discard excuses, and make things happen—because we provide space for people to unlock their true potential and achieve peak performance. At ZENVIA, everyone is respected. Within the ZENVIA World, you’ll develop and apply your core capabilities while staying authentic. All this with plenty of humor, lightness, empathy—and above all, respect for others. And we’re building a strong team to contribute to our aspiration of becoming the global leader in customer experience communications. We want the best talents on our teams, sharing our collaborative environment where everyone grows and develops together. Join ZENVIA! ZENVIA. By Humanz for Humans. We want diverse talents on our teams, sharing learnings and growing together, building a collaborative environment with autonomy and respect. **We are remote and our schedule is flexible. Join us as a Humanz!** As humans, we’re fascinated by technological innovations because they allow us to explore our territory in new and unexpected ways. Now, as Humanz (how we call our employees), we believe human evolution must occur hand\-in\-hand with technological evolution and artificial intelligence—to shape a new world of experiences. In the ZENVIA World, we’re curious, breathe innovation, and aim to lead necessary change—building a place where you can be authentically yourself, free from constraints, with lightness and respect for individual differences and diversity. We enjoy the journey and deliver extraordinary results—as one unified team. We believe people are unique and that each of us has the potential to continuously develop our capabilities and learn. **We make mistakes, succeed, and evolve together.** If you want to be part of this story, **ZENVIA** is the place for you. Our purpose is to **shape a new world of experiences**, making our clients’ brand interactions more personal, engaging, and fluid—through faster, more strategic, and more efficient interactions.