Customer Service Analyst

Description

**Responsibilities** * **Multichannel Support:** Provide courteous and empathetic service via WhatsApp, email, and in person, facilitating exam submissions and patient guidance. * **Appointment Management:** Coordinate dentist appointments, confirmations, and rescheduling to optimize clinic workflow. * **Patient Conversion:** Proactively and persuasively engage interested individuals to secure new appointments and follow up on return visits. * **Front Desk Operations:** Greet patients and handle registration and payment collection. * **Data Management:** Maintain up-to-date patient records, log reasons for refusal, record feedback, and track the status of each interaction. * **Administrative Support:** Assist the clinical team to ensure excellence throughout the patient journey. **Competencies** * Assertive, clear, and courteous communication (verbal and written). * Empathy and patience when handling detailed requests. * Results-oriented persuasive skills (sales). * Multitasking ability and organizational skills in dynamic environments. * Proactivity, ethics, and discretion regarding sensitive information. Minimum Education: Bachelor's Degree * Meal Allowance (R$ 30.80/day) * Transportation Allowance * Health Insurance * Gympass * Birthday Day Off * Annual Dental Care and Preventive Checkup