Collections Assistant

Description

Job Summary: Engage with customers to negotiate outstanding debts, seeking solutions that enable financial regularization while ensuring goal achievement and high-quality service. Key Highlights: 1. Respectful and ethical customer service 2. Genuine opportunities for career growth within the company Engage with customers to negotiate outstanding debts, seeking solutions that enable financial regularization while ensuring goal achievement and high-quality service. Key Responsibilities * Contact customers (proactively and/or reactively) to collect outstanding amounts * Negotiate payment methods, deadlines, and terms in accordance with company policies * Record information and agreements in internal systems * Update customer registration data * Monitor agreed-upon terms and act on delinquency recovery * Meet individual and team credit recovery targets * Ensure respectful, ethical service aligned with company standards Working Hours: Monday to Friday, 2:00 PM to 8:10 PM; Saturdays, 9:00 AM to 12:00 PM Minimum Education: Elementary School (1st level) * Monthly variable compensation based on target achievement * Genuine opportunities for career growth within the company * Day off on birthday * Meal allowance or food voucher: BRL 17.20 per workday * Transportation allowance * Health and dental insurance (voluntary enrollment) * Life insurance