PROCESS ASSISTANT - Vila Prudente (JobHome)

Description

Job Summary: Professional responsible for mapping, documenting, and standardizing organizational processes, developing procedures, and ensuring documentation remains up to date. Key Highlights: 1. Organizational process mapping and documentation 2. Development and updating of operational procedures 3. Support in process standardization and improvements A contact center company is seeking a Process Assistant in São Paulo (Vila Prudente). JobHome is a contact center company founded in 2017 with the purpose of enhancing service quality between businesses and customers, using a fully cloud-based technology model. Through this technology, the company monitors operations in real time, ensuring control over agent actions and service environment quality. **Responsibilities:** Map and document organizational processes. Develop and update operational procedures, work instructions (WIs), standard operating procedures (SOPs), and flowcharts. Organize and maintain the company’s document structure and repositories. Support operational areas in process standardization. Conduct internal validations and monitor improvement implementation. Monitor changes and ensure documentation remains up to date. Participate in alignment meetings with involved departments. Ensure documents are clear, concise, and operationally applicable. Previous experience as a Process Analyst, Process Coordinator, Administrative Assistant, or Process Specialist may indicate suitability for some of the activities in this position. Bachelor's degree in progress. Required experience **Compensation and Benefits:** * Salary: 2500 * Dental Insurance | SESC Health Plan | Gympass | Laptop | Career Development Plan | Health Insurance | Life Insurance | Meal Voucher | Transportation Voucher Funeral Assistance. Educational partnerships with Senac, Anhembi Morumbi, São Judas Tadeu, and Impacta. Language learning partnerships with Open English and World Opportunity. **Additional Information:** * Employment Type: Permanent | On-site. * Schedule: Full-time * Working Hours: Monday to Friday, 09:00 to 19:00.