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Job Summary: Flash is seeking a professional to manage CX processes, enhance customer experience, and lead improvement projects with autonomy and creativity. Key Highlights: 1. Autonomy to create and transform ideas into solutions 2. Creative and technology-driven environment 3. Accelerated learning and sense of purpose Flash is an **intelligent ecosystem of HR and finance solutions** that simplifies all aspects of daily work management within a single platform — from onboarding and time tracking to benefits and corporate expenses. We transform complex processes into an enchanting journey, creating a **lighter, more human, and efficient work experience for everyone.** Internally, we call this the **Flamingo Effect**: every idea, every line of code, every interaction resonates far beyond Flash, impacting the routines of companies and millions of people. Working here means experiencing **the power to make things fly**, with creativity, purpose, and real impact. Join us as a Flamingo! ✨ ### **\\uD83E\\uDDA9 Why work with us?** At Flash, we believe great transformations begin with individual flights, gain strength collectively, and find direction in the values guiding us as a flock: ✨We create value with the Customer ✨We solve problems pragmatically ✨We play together ✨We deliver consistent results ✨We learn and transform### **\\uD83E\\uDDA9 Our way of working:** * Being a Flamingo at Flash means thriving in a creative and technology-rich environment, with **autonomy to create, test, and transform ideas into real solutions** that help companies and individuals fly higher. * **Accelerated learning:** each challenge is an opportunity to grow and innovate. * **True belonging:** no one flies alone — always in formation. * **Sense of purpose:** what begins at Flash transforms how the world works. * Leave your mark on the world of work and experience with us the power to make things fly. ### **✨ Our benefits:** * **Flash Card (our beloved pink card!)** with flexible benefits: meals, groceries, mobility, health, education, culture, and wellbeing * Health insurance * Life insurance * Extended maternity and paternity leave \+ Childcare allowance * Birthday day off \\uD83C\\uDF82 * Hybrid and flexible work model \+ Home office allowance \+ Office experiences * Exclusive discounts with partners via the Flash app * TotalPass * Pet insurance partnership with Guapeco ### **\\uD83C\\uDF08All our positions are inclusive** * We value diversity in all its forms and believe plural teams build stronger, more human, and innovative solutions for Flash. Therefore, all our positions are open to people of any gender, race, ethnicity, age, sexual orientation, gender identity, religion, and persons with disabilities (PwD). ### **✨ What you’ll do:** * Manage processes related to CX products, tools, and internal processes, ensuring efficiency and strategic alignment; * Drive structural improvements in workflows, prioritizing operational efficiency gains and enhancing customer experience; * Ensure project information and progress updates remain current, enabling full visibility across all Flash teams involved; * Serve as the liaison with other Flash teams, centralizing information gathering, activity tracking, and routing of CX-related project requests; * Build, develop, and refine playbooks to support process execution and standardization; * Identify opportunities and risks during project planning or execution, proposing creative, data-driven solutions that contribute to successful delivery; * Monitor CX project progress, tracking deadlines, pending items, and next steps, while ensuring transparency and clarity among all involved teams; * Lead improvement projects, organizing scopes and roadmaps, and reporting to leadership on progress, monitoring metrics, and deliverables; * Use quantitative and qualitative analyses to inform decisions, identify patterns, and measure the impact of CX initiatives. ### **\\uD83E\\uDE77 What we expect from you:** * Excellent interpersonal skills to engage diverse audiences; * Outstanding communication and writing abilities; * Proactive, solution-oriented, and results-driven mindset; * Solid foundation in data analysis, with ability to interpret information and generate actionable insights. ### **✨ What we’re looking for:** * Completed undergraduate degree; * Knowledge of: Project Management, flowchart creation, problem solving; * Familiarity with Google Workspace / Microsoft Office suite and process tools such as Miro; * Technical knowledge of: Google Sheets and Excel (formulas, dashboards, basic automations); * Experience with HubSpot; * Metabase and SQL are advantages; * Knowledge of and certifications in agile methodologies (PDCA, DMAIC, Lean). **Will you fly with us? \\uD83D\\uDC96** Apply now to our openings and help spread the Flamingo Effect to even more companies across Brazil! \\uD83E\\uDDA9 Follow us on Instagram @meuflash. \\uD83E\\uDD16 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
