Job Summary: We are looking for a DBRE passionate about Technology, Databases, Reliability, and Infrastructure as Code (IaC) to build, maintain, and develop our Products, contributing to challenging projects and enhancing skills. Key Highlights: 1. Opportunity to enhance skills and professional development. 2. Dynamic and challenging environment, with autonomy to create and innovate. 3. Collaborative and informal team, focused on knowledge sharing. We are seeking a DBRE (Database Reliability Engineer) to help us build, maintain, and develop our Products. Therefore, if you are passionate about Technology, Databases, Reliability, and Infrastructure as Code (IaC), this position is for you. Here, you will have the opportunity to contribute to challenging projects, enhance your skills, and grow professionally alongside an outstanding team. **Your challenges to make a difference in this team** * Develop (plan and technically manage) projects jointly with all technology teams; * Design and implement improvements to increase availability, scalability, reliability, and security; * Create automated routines for infrastructure provisioning using automation tools; * Implement monitoring of database capacity and availability across our Products; * Analyze solutions and implement best practices for our SQL and NoSQL database clusters and their components; * Share specialized database knowledge with technology teams to improve platform performance; * Plan growth and manage capacity of Zenvia’s product database infrastructure; * Design, build, and maintain each component of the database infrastructure, ensuring it supports hundreds of thousands of customers, concurrent connections, and/or transactions; * Support and/or perform troubleshooting of production environment issues; * Build monitoring and triggers based on symptoms and SLOs—not merely on outages, incidents, and/or problems; * Document every action so that your knowledge becomes repeatable actions and eventually automation. * Manage database consulting contracts with third-party companies providing services to Zenvia. **All our positions are open to everyone. Here, people are unique—we respect and value differences.** **The Humanz profile we seek** * Experience with Cloud Providers (AWS/Azure/GCP); * Experience with private cloud (VMWare); * Experience with IaC (Infrastructure as Code using Terraform, Ansible, and GitLab); * Ability to share knowledge with team members; * Experience administering SQL databases (PostgreSQL and MySQL) and NoSQL databases (DocumentDB, DynamoDB \& MongoDB); * Experience with Linux operating systems (Red Hat, Debian \& Ubuntu); * Experience with observability tools (Prometheus, Thanos, Grafana, CloudWatch, and Zabbix); * Experience with shell scripting and programming languages (Bash, Shell, etc.); * Creativity, willingness to learn new technologies, and strong communication skills. **Nice to have, but not required :)** * Message brokers, queues, and streaming platforms such as RabbitMQ, Kafka, and Redis; * Performance \& tuning; * Problem analysis and resolution. Zenvia offers the **Zenvia Customer Cloud**, a unified, multichannel solution enabling enterprises to create personalized, seamless customer experiences throughout the entire journey—using channels such as WhatsApp, SMS, and chatbots. Zenvia is recognized for innovation and for cultivating a collaborative environment that values employee autonomy. We continuously seek professionals who bring fresh perspectives and contribute to an ever-evolving sector, promoting continuous development and respect for each individual’s uniqueness. ZENVIA. By Humanz for Humans. **What makes Zenvia a great place to work?** * We are 100% remote and offer flexible working hours. * Zenvia Care is our benefits program for you and your family. * Healthcare: health and dental insurance with no co-payment for employees, extendable to dependents; life insurance; telemedicine; medical specialties. * Wellness care: Birthday day off, TotalPass, plus free sports coaching, nutritional counseling, and telepsychology—including for dependents. * Parental care: Extended maternity and paternity leave; pregnancy follow-up; childcare allowance up to 71 months. * Remote Care: Policy for temporary relocation; R$1\.500,00 for home office equipment; monthly remote work allowance of R$250,00—with the option to allocate R$50,00 toward Private Pension; Alelo Tudo worth R$950,00 in Meal/Meal Allowance or Flexible Benefits; and partnership with Woba for coworking spaces across Brazil. * Career: Internal mobility program; language learning program; and access to a Learning Hub for your development—and to help you unlock your full potential and shape your career at ZENVIA. * Profit-sharing, because you helped build it. * Direct connection with colleagues from other countries and an informal work environment where teammates share knowledge, collaborate, and learn together. * Transparency, open dialogue, and psychological safety—so everyone can be their authentic self. **What's in ZENVIA for a Tech Talent?** At Zenvia, innovation and evolution are part of our DNA. Here, you have the freedom to create, innovate, and collaborate in a dynamic and challenging environment. We work with cutting-edge technologies such as AWS, Kafka, Docker, and Kubernetes—impacting millions of people daily. If you seek autonomy, a collaborative team, and opportunities for growth, join our team and help transform global communication!