The British Council is for everyone! **All our vacancies are affirmative for inclusion and diversity, and await your application!** The British Council is an innovative company that dreams of projecting Brazil onto the global stage through education, increasingly forming confident and fluent English-speaking citizens. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language instruction, with over 89 years of operation and excellence in this field. We offer a comprehensive infrastructure for technology development and teaching materials. We adopt an entrepreneurial approach, constantly improving our products and services, and pioneer teaching methodologies because we believe in innovation within education. Do you enjoy communicating, have a passion for helping people, and are interested in education? We are seeking a **Relationship and Sales Assistant** to join our team! Here, you will be the first point of contact with our students and their guardians, providing welcoming support, sales assistance, and engagement throughout every stage of the customer relationship. **Responsibilities and duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by the British Council. * Manage the entire sales cycle: **pre\-sale, sale, and post\-sale**, ensuring a complete experience for the customer. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency exams. * Conduct **follow\-ups** with customers, monitor complaints, and assess satisfaction levels. * Support student enrollment and withdrawal, observing behaviors and reporting situations to leadership. * Update and organize the database of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other staff members. * Participate in training programs and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work in **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic profile. **Preferred qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service at educational institutions. * Basic knowledge of English will be considered a plus. **Additional information** **What we offer:** * A dynamic and collaborative environment that values professional development. * Opportunities for growth within an institution committed to educational excellence. * Medical assistance * Dental assistance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day\-off * Meal allowance or food voucher, according to current policy If you possess the energy, passion, and dedication we seek, we would love to meet you! Please send your resume and join the British Council! The British Council is one of the most awarded language brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer in\-person classes and live online instruction, combining quality education with social initiatives, technology, and innovation.
João Silva
Indeed · HR
João Silva
Indeed · HR
