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Job Summary: Responsible for greeting patients, performing identification, guiding them on tests and procedures, registering patients, and answering phone calls courteously and efficiently. Key Highlights: 1. Human-centered patient care. 2. Focus on population health and quality of life through science and care. 3. Organizational culture grounded in Innovation, Sharing, Governance, and Trust. **Who We Are:** --------------- We are a **private, non-profit, philanthropic institution** that, for over 45 years, has passionately dedicated itself to transforming the health of Brazilians through science and care. Our commitment is to improve the population’s quality of life and deliver excellence in diagnostic services—efficiently and with cutting-edge technology. Currently, we allocate at least **60% of our output to SUS – Brazil’s Unified Health System**. All this so that we can provide high-quality, accessible healthcare for all Brazilians! Science, education, and well-being underpin our actions. Guided by this focus, we advance within our cultural pillars: **Innovation, Sharing, Governance, and Trust!** **Transforming people’s health in Brazil through science is our purpose.** **If this aspiration also resonates with you, join the AFIP team!** **\#JoinAFIP** **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Greet patients courteously, ensuring human-centered service. * Perform patient identification and verify personal data (name, ID document, and medical requisition). * Guide patients on ticket issuance, service order, and estimated wait times. * Provide clarifications regarding test preparation (e.g., fasting, urine collection, stool collection, etc.). * Register patients in the system and print labels. * Issue consent forms and other documents required for service delivery. * Record incidents in the system (e.g., inadequate preparation, adverse reactions, refusal of tests, etc.). * Answer phone calls for test scheduling and inquiry resolution. * Prepare and verify reports related to registrations and medical requisitions. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ * Completed high school education. **Additional Information** **Work Schedule** ----------------- * 180H \| 05:45 \- 13:57 \- SAT COMP **Benefits:** --------------- * Medical Assistance; * Dental Assistance; * Totalpass; * Transportation Allowance; * Food Allowance; * Meal Allowance. **Quality of Life Program:** Caring for Those Who Care, offering numerous free services to employees. * Birthday Health Check-Up * Psychological Support * Quick Massage * Acupuncture * Family Physician * Nutritionist. Some services are available to family members at reduced rates. **Important:** We do not charge any fees during our selection processes. Founded over 45 years ago from the vision of a pioneering group of physicians and researchers, AFIP is a philanthropic institution operating comprehensively across healthcare—in research, education, and service delivery. A reference in diagnostic medicine, we hold Excellence Accreditation from ONA at Level 3 and from PALC, performing 7 million tests per month. With over 3\.4 thousand employees, we operate across 13 states and more than 150 cities.
