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Job Summary: The professional will receive and guide patients, perform registrations, issue documents, answer phone calls, and prepare reports. Key Highlights: 1. Humanized and courteous patient service. 2. Essential support in the field of diagnostic healthcare. 3. Contribution to the mission of transforming healthcare in Brazil. **Who We Are:** --------------- We are a **private, non-profit, philanthropic institution** that, for over 45 years, has passionately dedicated itself to transforming the health of Brazilians through science and care. Our commitment is to improve the population’s quality of life and deliver excellence in diagnostic services—efficiently and with cutting-edge technology. Currently, we allocate at least **60% of our output to SUS – Brazil’s Unified Health System**. All this so we can provide high-quality, accessible healthcare for all Brazilians! Science, education, and well-being underpin our actions. Guided by these principles, we advance within our cultural pillars: **Innovation, Sharing, Governance, and Trust!** **Transforming people’s healthcare in Brazil through science is our purpose.** **If this aspiration also resonates with you, join the AFIP team!** **\#Vemserafip** **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Receive patients courteously, ensuring humanized service. * Identify and verify personal data (name, ID document, and medical requisition). * Guide patients on ticket issuance, service order, and estimated waiting time. * Provide clarifications regarding exam preparation (fasting, urine collection, stool collection, among others). * Register patients in the system and print identification labels. * Issue consent forms and other documents required for service delivery. * Record incidents in the system (e.g., lack of preparation, adverse reactions, refusal of exams, among others). * Answer phone calls for exam scheduling and clarification of doubts. * Prepare and verify reports related to registrations and medical requisitions. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ * Completed high school education. **Additional Information** **Workload** ----------------- * 180H \|05:45 \- 13:57 \- SAT COMP **Benefits:** --------------- * Medical Assistance; * Dental Assistance; * Totalpass; * Transportation Allowance; * Food Allowance; * Meal Allowance. **Quality of Life Program:** Caring for Those Who Care, offering multiple free services to employees. * Birthday Health Check-Up * Psychological Support * Quick Massage * Acupuncture * Family Physician * Nutritionist. Some services are available to family members at reduced rates. **Important:** We do not charge any fees during our selection processes. Founded over 45 years ago from the dream of a pioneering group of physicians and researchers, AFIP is a philanthropic institution operating comprehensively across healthcare—in research, education, and service provision. A reference in diagnostic medicine, we hold Excellence Accreditation from ONA at Level 3 and from PALC, performing 7 million tests per month. With over 3\.4 thousand employees, we operate across 13 states and more than 150 cities.
