Job Summary: A professional responsible for active prospecting, reception, and formalization of requests, ensuring accurate data entry and follow-up on service delivery. Key Highlights: 1. Reception and formalization of healthcare requests 2. Communication with family members, service providers, and internal team 3. Support in monitoring service delivery and continuous improvement Requirements: * Completed high school education (technical or undergraduate degree in health fields preferred). * Prior experience in call centers, healthcare services, or home care is a plus; familiarity with home-based care workflows is desirable. * Proficiency in Microsoft Office suite. * Experience with healthcare management systems (e.g., Techsallus, MV, or similar), institutional SOPs and processes is preferred. * Availability to work full-time, Monday through Friday, from 8:00 AM to 6:00 PM. Main Responsibilities: * Conduct active prospecting and reception of requests originating from various departments (BEM, PAV, DAC, Discharge Program, Cuidar Program, Call Center, among others). * Fully formalize all requests in accordance with current SOPs, ensuring accurate data entry into the system. * Verify beneficiary information, confirm address details, check whether the company is already active, and prevent rework. * Route requests to third-party providers according to workflow, regional coverage, and operational availability. * Monitor response timelines and ensure timely reception of requests. * Report pending items and inconsistencies to the responsible nurse. * Maintain clear, courteous, and objective communication with family members, service providers, and internal team members. * Support monitoring of service delivery and document any incidents or deviations. * Contribute to the continuous improvement of Service Center processes. Employment Type: Full-time, Permanent CLT contract Compensation: R$2\.200,00 \- R$2\.600,00 per month Benefits: * Medical assistance * Dental assistance * Profit-sharing program * Meal allowance * Transportation allowance Experience: * In call centers, healthcare services, or home care? (Mandatory) Work Location: On-site