Operations Internship (City Launch)

Description

Job Summary: This internship with the Mobility team at 99/DiDi offers an opportunity to work in a fast-paced environment, monitoring KPIs, developing operational strategies, and enhancing user experience. Key Highlights: 1. Focus on data analysis and direct impact on user experience 2. Development of operational strategies and innovative mindset 3. Working in a challenging and highly visible environment Company Overview: If technology exists for you to improve life’s journey, it does so for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing meaningful work—and that embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value not only for our users but, above all, for the communities we serve and society as a whole—making people’s lives better with services that simplify daily life—whether through mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and beyond. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a rapid pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, adapting quickly, and creating solutions that deliver even better outcomes. #LI-Hybrid Team Overview: In this role, you won’t be just another intern—you’ll be a core member of the team helping our operations scale in smaller cities. The Mobility team is responsible for tracking metrics and KPIs, analyzing driver journey data, supporting report and automation development, and contributing to incentive design and operational strategy formulation. Be prepared for a dynamic, fast-paced, and challenging environment! You’ll join a highly visible team—ideal for those passionate about data, eager to sharpen analytical skills, and ready to drive direct impact on city-level experiences and results. Your processes and projects will directly contribute to the growth of 99/DiDi’s business! Role Responsibilities: * Monitor KPIs to track marketplace performance and driver/passenger behavior, acting swiftly whenever needed to improve the experience; * Support the development of operational strategies with direct impact on our day-to-day results; * Be encouraged to cultivate an innovative mindset, taking ownership of 99’s growth across multiple cities and helping enhance service quality; * Develop initiative-taking skills within a constantly evolving workplace, adopting a generalist, hands-on approach. Role Qualifications: * Bachelor’s degree in Engineering, Economics, Computer Science, Business Administration, or related fields; * Availability to work in a hybrid model at our São Paulo - SP office, with internship duration of 1.5 to 2 years; * Intermediate English; * Intermediate Excel; * SQL proficiency is a plus. EEO Statement: * We Deliver Value to Users — We exist to do what’s best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data-Driven — We believe in data-informed decision-making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting high standards and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone before deciding—and once decided, we fulfill our commitments collectively, even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listening to all voices to always do what’s right. * We Develop One Another — Our growth stems from the constant adventure of stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in all we do. From day one, we grow and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We’re resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equity, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences and ensure everyone can be their authentic selves. **Diversity and Inclusion** Diversity is not a future vision or a wish for something we someday hope to achieve—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from our Diversity Committee, which works alongside HR, leadership, and identity-based groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still with much ground left to cover. I acknowledge that, prior to submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms