Job Summary: We are seeking a proactive and organized Administrative Analyst to optimize processes and join a motivated, continuously evolving team. Key Highlights: 1. Opportunity for growth, learning, and transformation. 2. A light, welcoming, and dynamic work environment. 3. Focus on innovation and teamwork. If you are proactive, organized, and enjoy working with administrative process analysis and optimization, we have an opportunity for you! We are looking for an Administrative Analyst to join our team. If this role resonates with you and you wish to become part of a motivated, continuously evolving team, apply now! **Responsibilities and Duties** **Your challenges will include:** * Notify the requester within **4 business hours of receiving** the request; * **Return the request to the client**, whenever it is **not possible to complete** processing due to missing or incorrect data, providing guidance on how to proceed and copying the customer service team for awareness and support; * Conduct **follow\-up** (see previous item) until resolution of the issue/pending item, highlighting the cut-off date for processing; * Process **movements** (additions, exclusions, modifications, transfers, and extensions) on insurance providers’ websites within **24 hours of receiving** the complete request; * Confirm that processing was successfully completed (**follow\-up**) and **notify the client** of completion; * Update the operational system. **Requirements and Qualifications** **It would be important for you to have:** * Experience with health insurance enrollment management; * Proficiency in Microsoft Office (Word and **intermediate Excel**); * Familiarity with operational routines related to benefits is desirable; * Undergraduate studies in progress or completed is desirable. **Additional Information** **Benefits** * Medical Assistance; * Dental Assistance; * Meal Allowance or Food Allowance; * Transportation Allowance; * Life Insurance; * Profit Sharing and Results Program; **In addition to these benefits, we offer:** * An excellent work climate, with a light, welcoming, and dynamic environment; * Birthday day off; * Pharmacy card; * Benefits Club (diverse partnerships offering exclusive discounts); * Sesc partnership; * Discount on our products (insurance); * Discount on movie tickets; * Total Pass (Gym Membership Agreement); * Auster \- Strengthening emotional balance; **Working Hours:** **Work Location:** We are a global fintech that **unites people and technology to deliver customized solutions** in insurance, reinsurance, benefits, cybersecurity, and other areas. In Brazil, our story began with the acquisition of It’sSeg Company. Today, we are stronger than ever, combining **intelligence, data, and close relationships** to deliver sustainable results. **Our way of working:** We rank among the leading insurance brokerage and consulting firms in the country, driven by **curiosity, strategy, and collaboration**. We believe the best results emerge from teamwork and a constant pursuit of innovation. Here, you’ll find opportunities to **grow, learn, and transform**. We respect your background and experiences, and believe an **inclusive and welcoming environment** adds value to our business. If all of this resonates with you, come be part of our story!