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Job Summary: The Quality Monitor will monitor, analyze, and provide feedback on negotiation operations, aiming for continuous improvement in service quality. Key Highlights: 1. Continuous monitoring and analysis of operations 2. Conducting individual feedback and guidance 3. Identifying patterns and development opportunities ***Who We Are?*** **Bellinati Perez** operates in credit recovery—both secured and unsecured—through amicable and judicial means, utilizing human, digital, and hybrid negotiation models. Our 25+ years of experience and tradition strengthen our efficiency and reputation, enabling us to partner with the country’s largest credit-granting institutions. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). In addition, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we constantly seek new technologies to enhance the experience of our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—within a flexible work schedule. **Responsibilities and Duties** **Your Daily Routine on the BP Team as a Quality Monitor?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Maintain internal controls, spreadsheets, and systems; * Track improvements in service quality. **Requirements and Qualifications** **What Do You Need to Join Us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational supervisor in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close collaboration with operations; * Strong communication skills for ongoing exchanges and effective feedback delivery; * Organizational aptitude, attention to detail, and record-keeping discipline; * Basic computer literacy and proficiency in Microsoft Office (e.g., spreadsheet and control form filling); * Availability to work full-time (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and supporting people development; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and performance indicators. **Additional Information** **Benefits** * Fixed salary: BRL 2015.78; * Meal allowance: BRL 31 per workday; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **After the probationary period, you’ll also receive:** * Dental care plan; * Multi-benefit card. We’re proud to be part of the BP Group, guided by welcoming and innovative principles that embrace diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to learn a bit about us. Bellinati Perez—affectionately called BP by our team—operates in credit recovery, both secured and unsecured, through amicable and judicial channels, applying human, digital, and hybrid negotiation models. With 29 years of experience and tradition, our efficiency and recognition are reinforced, allowing us to collaborate with the nation’s leading credit-granting institutions. We count on a highly qualified team—including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than just conducting negotiations, we aim to deliver the most comprehensive negotiation experience, ensuring optimal outcomes for both clients and debtors. We’ve designed a human-centered journey, focused on the best solution for all parties involved. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that diverse cultural backgrounds, behaviors, and perspectives in the workplace are a key differentiator. +5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our strong organizational culture is driven by our people—and together, we deliver outstanding results for our company. We seek: People like us Who pursue results without hesitation to go beyond Those eager to learn—but also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)
