Customer Success Internship - Relationship Management

Description

Job Summary: An internship for those seeking intensive, hands-on learning experience in technology—with real responsibility and tangible impact—advancing science. Key Highlights: 1. Real work, hands-on learning, and daily feedback in technology 2. Direct contact with founders and a safe environment to experiment and grow 3. Focus on self-awareness, autonomy, and professional maturity At Chuva, we believe internships should train—not just occupy. That’s why our proposal is simple: real work, hands-on learning, daily feedback, and earned autonomy. We phrase it this way because much of the market still operates on the “drain” logic (*brain drain*): promising development but delivering only the bare minimum needed to keep you spinning. We’ve built the opposite: **Brain Bridges**. You bring energy, initiative, curiosity, and the desire to learn through the internship. We bring 18 years of experience at an independent technology company, direct access to founders, mentorship, and a safe environment where you can test, fail, adjust, and evolve. Our work advances science by supporting **over 800,000 researchers worldwide** via Galoá—the platform that powers **Proceedings Science**, Brazil’s largest open-access repository of scientific events. If you’re looking for a conventional internship, the market offers many options. But if you want an intensive, hands-on learning experience—with technology, responsibility, and real impact—your place may be here. **What Is the Internship Program \- Self-Manager?** Working with purpose demands greater self-awareness, autonomy, and professional maturity. Our question is: how do you learn these in practice? At Chuva, we turn this challenge into concrete training. We call it Self-Manager—a framework ensuring continuous growth throughout your internship: * Organization: planning your own week. * Prioritization: understanding what needs to be done first. * Raising your hand: asking for help early, without hiding difficulties. * Accountability: proactively sharing progress—no one needs to chase you. * Maturity: giving and receiving feedback without taking it personally. * Autonomy: using technology to work better—not just faster. This is what you’ll learn and practice during your internship. Not everything will be glamorous. There will be operational and repetitive tasks—because **consistency** also builds competence. At the same time, you’ll engage with AI, process improvement, and real business challenges in a dynamic company. In the Customer Success Internship \- Relationship Management track, you’ll primarily focus on four areas: * **Strategic Client Communication:** Email triage, reading, and sending—supporting project management and relationship-building with researchers across countries, using clear, respectful, and educational communication. * **AI Use and Solution Configuration:** Supporting setup, identifying patterns and opportunities to improve software quality, resolving recurring questions, and training bots to optimize customer experience (CX). * **Data and Process Accuracy:** Data cleaning and import with high attention to detail—reducing errors and rework in support operations. * **Process Improvement Projects:** Solving small, real-world challenges under supervision—aiming to make processes simpler, faster, and more reliable. **Requirements** **What Might Frustrate You Here:** We’re 100% transparent about our challenges so you know exactly what you’re stepping into: * **Things change quickly:** We’re not a rigid company. When a better path emerges, we adjust course. * **The learning curve is steep:** You don’t need to know everything upon arrival—but you must want to learn, commit consistently, and grow. * **Daily communication:** You’ll read, write, receive feedback, and ask for help when stuck—rather than disappearing with the problem. **Your Part of the Bridge (What You Bring to the Internship):** We don’t require prior industry experience—but we do expect a strong foundation of attitude: * **Active, verified enrollment:** Starting from the 3rd year of any undergraduate program (Exact Sciences, Humanities, or Life Sciences). * **Availability and curiosity:** 6 hours per day (30 hours per week). * **Affinity with technology:** You won’t be coding—but you must feel comfortable exploring new software and web platforms. * **The Raw Material of the Self-Manager (Self-Responsibility):** Time management and emotional intelligence aren’t prerequisites—we’ll teach those. But you must bring humility to listen, courage to signal when stuck, and willingness to take ownership of your own development. **Benefits** **How We Support Your Journey? With Infrastructure for Your Growth Bridge:** * **Stipend \+ Benefits:** R$ 1\.950,000 (R$ 1\.200 \+ R$ 750\). * **Transportation allowance:** Flexible, based on your commuting needs. * **Hybrid work:** At least 3 days per week at our HQ in Barão Geraldo, near Unicamp. * **Kumbatia and CumbuChuva:** We invest time in your development through book clubs and internal training sessions. * **Real flexibility:** We understand exam weeks and unexpected events—and adapt schedules based on your academic calendar.