Job Summary: The Crew Member will join the MCC team to identify and evaluate processes, propose improvements, collaborate with IT, and develop solutions that enhance service efficiency and quality. Key Highlights: 1. Identify and evaluate processes to improve efficiency and quality 2. Collaborate with IT and business areas for system integration 3. Develop solutions compliant with policies and systems Every time you look up at the sky to dream, we’ll be there. \#TheSkyIsBlue Have you ever considered continuing your career takeoff at the World’s Best Airline? Identify and evaluate business area processes and propose changes that may improve the efficiency and quality of services delivered. **Responsibilities and Duties** **Your Day-to-Day Will Include:** **** The Crew Member will join the **MCC** team at our headquarters **AZV**, located in **Barueri \- SP.** * Suggest new processes, demonstrating potential improvements and automations with data; * Collaborate with IT and other business areas to ensure proper integration among systems; * Stay updated on technology trends and innovations; * Create KPIs for activities and products across different business area teams; * Document administrative and technical processes; * Develop solutions compliant with Azul’s policies and available systems, seeking technological feasibility whenever necessary; * Prepare the business area to execute internal procedures and processes efficiently; * Possess knowledge of interpreting and using technical manuals; * Establish effective relationships across various company departments, negotiating, requesting, and providing relevant information to related areas; * Maintain focus on long-term objectives; * Map existing processes to identify improvement opportunities. **Requirements and Qualifications** **What You Must Bring in Your Suitcase (Prerequisites):** * Bachelor’s degree in Information Technology or related fields; * Ability to work in teams, collaborate across departments, and seek creative and innovative solutions; * Strong verbal and written communication skills, with capacity to present ideas and solutions clearly and concisely; * Analytical thinking and creativity in problem-solving, consistently pursuing new approaches and innovative solutions; * English – intermediate level; * Database experience: administration, scripting, and queries (SQL); * Power BI experience; * Advanced Excel: database connections, pivot tables, and VBA/Macros; * Python. **Nice-to-Have (Preferred Qualifications):** * Knowledge of the Trax System and its database; * Knowledge of HTML/CSS; * Education or experience in aircraft maintenance. **Interested in Our Challenge? Apply Now!** **Join Us and Take Off in Your Career!** \#JoinAzul **Additional Information** **Azul Crew Member** (employee), please inform your manager about your interest in and participation in this selection process. **During the Registration Stage**, in the field: **Referred By**, you must enter your manager’s **Full Name and Azul e-mail address**. This ensures your manager is aware of your formal application. We are a People-first company with over 15,000 passionate Crew Members dedicated to caring for our Customers and connecting people through unique experiences. Our story began in December 2008, and today we are Brazil’s largest airline by number of cities served, operating to more than 130 domestic and international destinations. **Our Vision:** Together, build the world’s best airline. **Our Mission:** Make this the best job of your life and ensure our Customer enjoys the best flight of theirs. **Our Values:** They form the foundation of Azul’s culture, guiding and inspiring how we work every day. **Safety \|** Nothing is more important. **Consideration \|** Treat others as they would like to be treated. Observe, Perceive, and Act (OPA). **Integrity \|** Be a role model for good. **Passion \|** Love what you do. **Innovation \|** Stay open-minded and make each day better. **Excellence \|** Be impeccable in everything you do. **Respect Is the Foundation of Our Values!** We believe diversity goes beyond profiles: it broadens perspectives, enriches decisions, and builds a fairer environment for everyone. Therefore, our selection processes are conducted based on equity and a commitment to guaranteeing real opportunities without distinction of race, color, gender, sexual orientation, nationality, disability, age, social class, religion, or any other factor that defines who you are. **Health & Well-being Programs and Partnerships Offered by Azul to You and Your Family (for CLT Crew Members)** **Blue Angel** \- Our program supporting Crew Members with psychosocial, legal, and financial assistance. **Blue Stork** \- A program supporting pregnant women and mothers until their baby’s first birthday. Valid for Crew Members and dependents. **Wellhub** **and TotalPass** **Anti-Smoking Program** **NutriAzul** \- Nutritional follow-up. **Zenklub** – Online therapy to support your mental health. **SEST SENAT** \- Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists. **Concierge** \- All our well-being benefits at your fingertips. **Pharmacy Discounts** **We Support Your Career Development Through:** Future Conversations with your leader. Individual Development Plans. Training at our Corporate University – Uniazul. Education incentives for undergraduate, graduate, and language studies through partnerships with multiple institutions. **Helping Is in Our Essence!** Acting with social responsibility is aligned with our essence. After all, we operate across the entire Brazilian territory, with more than 130 bases, and are committed to the country’s social development. Therefore, we align our business strategy with our core cultural principle—placing people at the center—in a movement transforming our country: the Azul Volunteer Program. Today, we have over 7,000 volunteer Crew Members connecting people and transforming lives. **Do You Identify With Us? Join This Flight With Us!** **\#TheSkyOfBrazilIsAzul**