ETRM Platform Engineer

Description

**About the position** ------------------- We are looking for an **ETRM Platform Engineer** to provide operational support and platform engineering services in a **mission-critical applications** environment. The position will focus on **infrastructure support, cloud services, database administration, automation, security requests, and application operations**. We are looking for a professional with practical experience in supporting corporate platforms in **Windows Server, AWS cloud environments, Infrastructure as Code (Terraform), and SQL Server databases**. Experience with **OpenLink Endur** is not mandatory but will be considered a significant advantage. The professional must possess strong analytical and problem-solving skills, as well as the ability to quickly learn new technologies, business processes, and application domains. **Main responsibilities** -------------------------------- * Provide daily support for **mission-critical applications and platform services**; * Manage requests, incidents, and operational activities related to infrastructure; * Support administration, maintenance, patching, and troubleshooting of **Windows Server**; * Maintain and support **AWS** cloud infrastructure and related services; * Deploy and manage infrastructure using **Terraform** and **Infrastructure as Code (IaC)** practices; * Support **SQL Server** databases, including troubleshooting, query analysis, data validation, and performance investigations; * Develop and maintain automation scripts using **PowerShell**; * Investigate and resolve issues related to applications, integrations, and the platform; * Perform **root cause analyses** and implement preventive actions for recurring incidents; * Support security-related requests, access management, and compliance requirements; * Collaborate with development, infrastructure, cloud, security, and business teams to resolve production issues; * Create and maintain operational documentation, support procedures, and knowledge articles; * Participate in system updates, deployments, releases, and maintenance activities; * Support monitoring, alert management, and improvements related to service reliability. **Main skills and knowledge** ------------------------------------------ ### **Infrastructure Engineering** * **Windows Server** administration; * System support; * Troubleshooting. ### **Cloud and Automation** * **AWS**; * **Terraform**; * Infrastructure as Code (**IaC**); * **GitHub Actions**. ### **Database** * Support and administration of **Microsoft SQL Server**; * SQL query analysis; * Performance troubleshooting. **Desirable skills and knowledge** ------------------------------------------ * Knowledge of **OpenLink Endur** or experience with **ETRM** platforms — significant advantage; * Knowledge of the **Energy Trading and Risk Management (ETRM)** domain; * **PowerShell** scripting; * Support and troubleshooting of **Java** applications; * **Azure DevOps, Git, and CI/CD tools**; * **Linux** administration; * Monitoring and observability tools, such as **Datadog**; * Experience in **ITIL / Service Management**; * Experience in supporting **enterprise applications**; * **Python** — significant differentiator. **Interpersonal skills** ----------------------------- * Strong analytical and problem-solving capabilities; * Quick learning, with the ability to acquire knowledge about new technologies and businesses; * Curious mindset and willingness to learn complex enterprise applications; * Strong sense of responsibility and commitment; * Excellent problem-solving and investigation skills; * Effective verbal and written communication; * Strong **stakeholder management and collaboration** capabilities; * Ability to work independently with minimal supervision; * Ability to prioritize multiple tasks in a production support environment; * Flexibility and adaptability in the face of changes in business and technology requirements.