The Operational Control area aims to serve as the protective network for Bank’s products and processes through Operational Control, thereby detecting anomalies and inconsistencies in process interactions, ensuring operational security, reliability, and efficiency, protecting the Institution against risks, and optimizing its results. The area is also responsible for creating and managing performance and quality indicators that enable agile, integrated management across all operational dimensions. **Responsibilities and Duties** * Ability to self-manage and organize tasks independently, prioritizing and completing them autonomously; * Proactivity and initiative to seek innovative solutions and improve processes; * Attention to detail and commitment to work quality; * Ability to work effectively within a team; * Adaptability and resilience, with focus on generating new delivery models and evolving current ones; * Ability to translate business requirements into technical language for the engineering team; * Capacity to act as technical leader and mentor for the team; * Practice active and empathetic listening, adapting to new technologies and tools; * Humility to learn how to learn—respecting both current and past experiences while developing new behaviors and attitudes; * Ability to understand the current context of your area/business/project and flexibly adapt to changing needs; * Provide suggestions and constructive feedback, demonstrating readiness to adapt to change; * Flexibility and resilience to handle challenges and implement solutions; * Ability to positively influence diverse audiences and teams humbly, respectfully, and empathetically; * Customer-centric, systemic, and integrated vision; * Critical and analytical mindset, with ability to transform data into insights, establish correlations among disparate datasets, and develop sustainable, business-oriented metrics. **Requirements and Qualifications** * Bachelor’s degree completed in Statistics, Administration, Finance, Data Science, Data Analytics, or related fields; * Advanced Excel and SQL proficiency required; * Experience in operations and customer service focused on payment methods; * Postgraduate degree and/or MBA in Business Management, Process Management, Business Intelligence (BI), Analytics, or related fields preferred; * Familiarity with data visualization and management tools such as Power BI and Databricks preferred; **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance;** **Dental Insurance;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** located at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Beach Volleyball and Multipurpose Courts:** located at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services:** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave:** six months; **Medical Clinic with Specialties:** located at the Headquarters Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan – PortoPrev;** **Discounts on Products and Services;** **Tuition Reimbursement Program:** reimbursement for undergraduate, postgraduate, or MBA studies; **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Course Reimbursement (English or Spanish);** **Porto Theater:** exclusive screenings for employees; **Library;** **Rest Room:** located at the Headquarters Complex; **Game Room:** located at the Headquarters Complex; **Massage and Podiatry Services:** located at the Headquarters Complex; **Work Location:** On-site (We operate hybrid work models, which will be discussed during the selection process); Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions across four core business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Its reputation and recognition built over more than seven decades reflect Porto’s scale — a business reference company, built by and for people. Here, 13,000 employees proudly belong to a solid, ethical organization that transforms dreams into extraordinary realities for over 15.8 million customers. We operate through more than 101 branches and regional offices across Brazil. Learning is embedded in our DNA. Here, you’ll find **incentives, tools, and supportive colleagues to help you learn and grow every day**, in an inclusive and secure environment where everyone can authentically be themselves and take pride in who they are — fostering mutual respect and enabling holistic, well-being-centered living within a genuinely human company. **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe a plural team is essential to the development of our entire business, society, and each individual. We recognize that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, **we strongly encourage applications from women, Black and Indigenous individuals, people with disabilities, and LGBTQIA+ individuals** for all our open positions.