Data and Operations Senior Analyst

Description

Job Summary: We are looking for a talent to optimize driver experience and identify improvement opportunities in an analytical, data-driven environment. Key Highlights: 1. Driver experience optimization and user behavior analysis. 2. Data-driven, analytical environment with complex business challenges. 3. Development of strategies to improve driver engagement and efficiency. Company Overview: If technology, for you, exists to improve life’s journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing what they love, embracing diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users, but above all for the communities we serve and society as a whole—making people’s lives better with services that simplify daily life—whether through mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we’ve been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil and scaled globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or enhancing existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also strengthen ourselves through diverse experiences and perspectives to grow together, fail fast, learn, and adjust our path to build solutions delivering even better outcomes. #LI-Hybrid Team Overview: We’re looking for talented individuals to join our Driver Operations team! This is an exciting opportunity for those seeking an analytical, data-driven environment tackling complex business challenges. If you have a startup mindset and are always striving to create value, this team is perfect for you! As part of Operations, the selected candidate will play a key role in optimizing driver experience, analyzing user behavior, and identifying improvement opportunities. This role requires a practical approach, strong problem-solving skills, and a proactive mindset to identify efficiency gains and drive continuous improvement. Role Responsibilities: Process and product improvement: intentionally contribute to building and improving data structures; Innovation and problem solving: identify new opportunities and propose data-based solutions to increase efficiency and optimize acquisition channels; Data-driven decision making: leverage internal and external data to support business growth; Engagement and optimization: develop strategies to enhance driver experience and engagement, ensuring marketplace efficiency; Role Qualifications: ### **Required (Hard Skills)** * **Education:** Completed bachelor’s degree in Engineering, Economics, Computer Science, Business Administration, or related fields with a strong analytical focus. * **Technical Proficiency:** Solid ability to manipulate and analyze data using **SQL and Python** (technical assessment required). * **Languages:** **Advanced English**, fluent in technical reading, writing, and active participation in meetings. * **Location:** Availability to work in a **hybrid model** at our São Paulo - SP office. ### **Preferred Qualifications and Soft Skills** * **Assertive Communication (Essential):** Ability to translate complex data into clear insights for diverse stakeholders. We seek someone who not only executes tasks but also confidently advocates for their ideas. * **Problem Solving:** Solution-oriented mindset focused on tackling challenges and optimizing processes through structured projects. * **Excel:** Proficiency in spreadsheet tools for rapid analysis and presentations. EEO Statement: * We Generate Value for Users — We exist to do our best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth, always prioritizing safety. * We Are Guided by Data — We believe in data-driven decision making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Oriented — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution, setting high standards and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone’s input before deciding, and when we decide, we fulfill our commitments collectively—even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what’s right. * We Develop One Another — Our growth comes from constantly venturing beyond our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we grow and help those around us grow too, raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment, so we celebrate differences—and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a future vision or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from our Diversity Committee, working alongside HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey—one still with much ground to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms