Business Coordinator (CX)

Description

When you think about your career, what comes to mind? Purpose? Collaboration? Being the protagonist who makes a difference? At PagBank, we have all this—and much more. We are looking for people who proudly wear the jersey—individuals eager to simplify people's financial lives and drive business growth! Interested in a career that yields greater returns? **Check out this opportunity and \#JoinPagBank!** **Responsibilities and Duties** * Map the customer journey across various interactions with the Bank, diagnosing situations that trigger customer friction and identifying improvement opportunities. * Analyze qualitative and quantitative data to understand customer needs and expectations, including CES, CSAT, NPS, and journey-related metrics. * Translate insights into practical recommendations for product and process enhancements. * Collaborate with internal teams to implement improvements that directly impact customer experience. * Develop self-service strategies and enhance customer satisfaction. * Coordinate the customer satisfaction team, cross-company GTs, monitor action progress, and direct solutions to responsible teams. **Requirements and Qualifications** * Bachelor’s degree completed in Economics, Business Administration, or related fields. * Advanced Microsoft Office proficiency. * Knowledge of SQL—for data manipulation and extraction. * Analytical mindset, with the ability to transform data into actionable insights. **Additional Information** **To stand out in this role, it would be great if you also had**: * Experience working with metrics. * Experience with digital products. You might know us from our card machines or memorable commercials—but we’re much more than that! Every day, we develop products and solutions inspired by our purpose: simplifying people’s and businesses’ financial lives. We work to transform how people manage money—opening new possibilities for them to achieve their dreams. **How do we accomplish all this?** **With People** We are a team that plays together! Here, we value all forms of diversity—be it race/ethnicity, gender, age, origin, persons with disabilities, affective-sexual orientation, family composition, or aesthetics. **With Technology** A disruptive and innovative spirit is in our DNA: we are part of UOL Group, a 100% Brazilian company, an internet pioneer since 1996, transforming people’s lives for over two decades. **With One Unified Culture** We have a strong, unique culture—one powerful enough to propel us beyond limits, enabling continuous growth and long-term business sustainability. **We are one of the largest digital banks in the country and among the most profitable fintechs in the segment, certified as a Great Place to Work®.** **To experience all this, you’ll receive a comprehensive benefits package that truly makes a difference:** * Meal allowance and/or food voucher. * Health and dental insurance. * Life insurance. * Partnerships with TotalPass and ZenKlub. * Extended maternity and paternity leave. * Childcare allowance. * Discounts of up to 50% on postgraduate programs and MBAs from top institutions such as FIA, FAAP, and PUCRS. **And more:** * No dress code: wear whatever makes you feel comfortable. * \#HappyBirthday: A paid day off on your birthday. * Baby Gift: A gift for newborns. **Interested in a career that yields greater returns?** Join our unbeatable team! **\#JoinPagBank.**