Consinco Back Office Technical Specialist Consultant

Description

#### **About the Consinco Back Office Technical Specialist Consultant Role** Consinco Back Office Technical Specialist Consultant * Serve as a technical specialist implementing the Consinco ERP, focusing on Back Office and POS areas to ensure system sustainability, evolution, and correct operation; * Conduct technical analyses, develop solutions, implement corrections, and perform enhancements within the ERP; * Directly resolve incidents, problems, and technical requests; * Provide technical support to business units and the IT team, leveraging in-depth system knowledge; * Ensure technical documentation, development standards, and best practices. MINIMUM REQUIREMENTS * Degree in Computer Science, Information Systems, or related fields; * Proven hands-on experience as a technical implementer; * Solid expertise in the TOTVS Consinco ERP, specifically in the Back Office area, with possible POS knowledge; * Proficiency in Oracle Database (SQL, PL/SQL, procedures, views, performance); * Experience analyzing errors, logs, and integrations; * Experience working in production and mission-critical environments; * Ability to independently execute assigned tasks. TECHNICAL KNOWLEDGE * TOTVS Consinco ERP – advanced level; * Oracle Database – advanced SQL and PL/SQL; * Integrations via files, APIs, and web services; * Ticket and request management tools (e.g., Jira); * Ability to read and interpret technical documentation. AREAS OF RESPONSIBILITY * Technical implementation of requests in the Consinco ERP; * Creation and maintenance of SQL and PL/SQL scripts; * Resolution of production incidents and problems; * Technical support for IT projects, acting as a subject-matter expert; * Technical impact analysis of changes; * Technical documentation of implemented solutions. PERFORMANCE INDICATORS * Average incident resolution time; * Number of recurring errors; * Technical quality of deliverables (rework); * System availability and stability; * Adherence to technical standards and best pra