We are seeking individuals interested in teamwork, motivated and engaged in public service. The Commercial Administrative Assistant will perform tasks in commercial and administrative areas, serving customers and presenting the services provided by the clinic, following work instructions outlined in the company’s standard operating procedures manual. **Responsibilities and duties** * Maintain equipment and the workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company’s manual and regulations; * File contracts and other documents in the appropriate location, as specified in the company’s manual and regulations; * Enter financial data from customer contracts into the computerized system; * Contact customers who have not paid their first installment to renegotiate and agree upon a new payment date; * Renegotiate with delinquent customers, per the company’s manual and regulations, and submit a monthly report to the franchisee/manager detailing completed renegotiations; * Submit a monthly report containing information regarding treatment cancellations, dropouts, and completions; scheduled and completed evaluations; formalized contracts; and new customers; * Address customer complaints regarding treatment, proposing solutions; * Cancel dental service contracts for customers who will no longer undergo treatment, per the company’s manual and regulations; * Participate in technical and/or behavioral training sessions promoted by the company. **Requirements and qualifications** * Currently pursuing a Bachelor’s degree (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional information** We are Brazil’s largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers**, proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**