Job Summary: The candidate will be responsible for supporting efficient collections management, negotiating overdue payments, advising customers on credit products, and contributing to the future of e-commerce in Brazil. Key Highlights: 1. Opportunity to grow within a highly agile culture 2. Collaborate with a diverse and creative team 3. Contribute to the future of e-commerce and impact millions of people Department Shopee \& Monee Programmes LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo Shopee and Monee offers a range of programmes designed for those who seek to make a difference with technology and become future leaders of the industry. Find your fit in our graduate and undergraduate programmes across the region. **About the Team:****About Shô** At Shô, we believe every team member is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and advancing our purpose of making the world a better place. Joining our team means growing within a highly agile culture. If you love taking on major responsibilities and doing what’s never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil—creating positive impact in the lives of millions of people. **Work Model** We adopt a hybrid work model, which allows individuals to adjust their work environment according to their personal needs while promoting collaboration and interaction in the office.**Job Description:****Your Mission** Support efficient collections management by directly engaging with and negotiating overdue payments with customers. The candidate will be responsible for using various communication channels to ensure effective interactions, advising customers on the benefits of credit products and the importance of fulfilling payment agreements. They will also accurately record information in accordance with internal protocols, support testing of new initiatives and features, handle escalations originating from BPO partners, and contribute to developing training materials for agents managing outsourced operations. **Your Day-to-Day Responsibilities** * Contact Shopee customers regarding overdue payments. * Assess reasons for non-payment to propose appropriate solutions. * Negotiate payment terms with customers. * Accurately record information to generate data and reports. * Achieve team-defined goals and KPIs. * Participate in testing and implementation of new features. * Handle user escalation cases. * Support development of training materials. **Requirements:****What You Need to Take on This Challenge** * Completed high school education (a bachelor’s degree is considered a plus). * Intermediate proficiency in Microsoft Office, especially Excel. * Languages: Fluent Portuguese and basic English. * Experience in the credit field is considered a plus. * Ability to work in a dynamic, fast-paced environment. * Goal-oriented profile, focused on execution and achieving results. * Data-oriented profile, capable of handling more complex analyses and models. * Excellent communication and interpersonal skills, with ability to interact effectively with cross-functional teams. **Benefits** * Medical and dental insurance, extended to dependents; * Partnership with Gympass and TotalPass; * Flexible meal/food allowance; * Transportation allowance, mobility allowance, or on-site parking; * Flexible benefits; * Zenklub; * Discretionary annual bonus, tied to performance. **JOIN US IN MAKING HISTORY.****WHAT MAKES YOU UNIQUE MAKES US BETTER!**