**Description:** Higher education completed or in progress in Administration, Health Services Management Previous experience in personalized customer service in person and via systems, administrative routines Proficiency in basic Microsoft Office Excel Availability to participate in cooperative doctors' events whenever necessary Provide all necessary support to cooperative members and/or their secretaries regarding various requests, as well as Unimed's information systems; Act as a facilitator of communication between the cooperative and cooperative members/secretaries; Monitor and keep cooperative members' registration data updated; Execute processes implemented by the cooperative/immediate management; Organize documents, registration books, reports, and suggest improvements in internal processes related to your activity/department; Support immediate management in organizing campaigns, engagement actions, and various events involving cooperative members (lectures, workshops, onboarding of new members, meetings, forums, assemblies, member parties, etc.) and be available to work during these events if necessary; Support routine tasks and activities of the department to ensure effective execution according to established procedures; Report to immediate management any issues and/or difficulties encountered during task execution; Support data and/or information collection for performance indicators in the area of operation; Provide general support to departmental activities, working autonomously according to standards and/or instructions, and meet defined deadlines for assigned tasks; Provide assistance and support to cooperative doctors/secretaries regarding medical production and/or claim denials, as well as any other matters handled by the cooperative member relations department; Monitor and/or conduct training sessions for cooperative members' secretaries (whenever necessary) on the system used; Support, prepare, and forward documents according to department standards, meeting cooperative members' demands and directives from management; Handle spontaneous requests from cooperative members/secretaries and, depending on case complexity, forward them to management for appropriate guidance; Update data of cooperative doctors to maintain the Medical Directory, including address, phone numbers, specialties, and other information that may impact its accuracy; Monitor and assist in reimbursement processes requested by cooperative members; Process PAC enrollment and/or cancellation, send invoices, health plan cards; Open and monitor all internal protocol workflows; Request office supplies and materials according to alignment with management; Work on insurance and severance pay processes (throughout the entire workflow); Manage the entire INSS process for cooperative members (support and take responsibility for campaigns, collections, registrations, etc.); Manage the entire process of authorizing medical procedures for cooperative members/dependents, as well as monitor medication requests and/or procedural inquiries; Handle the income tax (IR) process for cooperative members (send income statements to cooperative members); Perform credentialing extension activities, addition of specialties, and scope of practice (when necessary); Handle all temporary leave and/or sickness benefit requests; Support processes related to admission, termination, and/or exclusion of cooperative members and return of share capital; Support various requests and/or resolutions; Participate in all required trainings, lectures, meetings, events, and/or meetings organized by the cooperative, department, and/or requested by management; Perform various tasks related to department/cooperative member issues, as requested and coordinated with management; Understand, apply, promote, and suggest rules and behaviors focused on workplace safety and environmental preservation, participating in programs promoted by the unit, contributing to eliminating situations that could pose risks of workplace accidents or environmental degradation; Stay updated on technological advancements related to your field of work, aiming for professional development, knowledge sharing, suggestions for improvements in equipment and processes, contributing to continuous improvement; Ensure proper maintenance of company assets, requesting maintenance, repair, and/or replacement whenever necessary; Perform other related duties at the discretion of immediate management 2511080202181626345