English is for everyone! **All our positions are affirmative for inclusion and diversity, and we are waiting for your application!** Cultura Inglesa is an innovative company that dreams of projecting Brazil onto the global stage through education, continuously shaping more confident and fluent English-speaking citizens. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English language education, with over 89 years of operation and excellence in this field. We have a complete structure for developing technology and teaching materials. We adopt an entrepreneurial mindset, constantly improving our products and services, and act as pioneers in teaching techniques, believing in innovation within education. Do you enjoy communicating, have a passion for helping people, and an interest in education? We are looking for a **Relationship and Sales Assistant** to join our team! Here, you will be the first point of contact with our students and guardians, providing welcoming service, sales, support, and engagement throughout all stages of the customer relationship. **Responsibilities and duties** **Responsibilities** * Provide welcoming and efficient service to customers and students, in person or through digital channels. * Clarify questions about courses, products, and services offered by Cultura Inglesa. * Act throughout the entire sales cycle: **pre\-sale, sale, and post\-sale**, ensuring a complete customer experience. * Organize and support the execution of **cultural events and official exams**, such as Cambridge and Proficiency. * Conduct **follow\-ups** with customers, monitor complaints, and assess satisfaction levels. * Support student arrivals and departures, observe behaviors, and report situations to leadership. * Update and organize the database of active and inactive customers. * Identify patterns in complaints to support service improvements. * Collaborate with teachers, coordinators, and other team members. * Participate in training sessions and contribute to continuous process improvement. * Work in accordance with internal policies, information security standards, and data protection regulations. **Requirements and qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Ability to work with **sales and customer service**. * Organized, detail-oriented, and proactive. * Empathetic, courteous, and enthusiastic personality. **Advantages** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). * Experience in customer service within educational institutions. * Basic knowledge of English will be considered an advantage. **Additional information** **What we offer:** * A dynamic and collaborative environment where we value professional development. * Growth opportunities within an institution committed to educational excellence. * Medical insurance * Dental insurance * Transportation allowance * Life insurance * Study scholarships * TotalPass (health and wellness plan) * SESC partnership * Birthday day off * Meal allowance or food voucher according to current policy * Private pension plan. If you have the energy, passion, and dedication we're looking for, we'd love to meet you! Send your resume and join Cultura Inglesa! Cultura Inglesa is one of the most awarded brands in the language market. With over 90 years of history, we are present in more than 100 units across 8 states and the Federal District. We offer in-person and live online classes, combining quality education with social initiatives, technology, and innovation.