Job Summary: We are seeking a consultative Sales Assistant to handle the full sales cycle and customer service, building relationships and presenting solutions. Key Highlights: 1. Full-cycle sales and customer service involvement 2. Focus on relationship-building and understanding customer needs 3. Dynamic and collaborative environment with professional development We are an educational organization focused on innovative solutions for English language teaching and on developing educational institutions for an increasingly globalized context. We seek a **Sales Assistant** to handle the full sales cycle and customer service. The ideal candidate has a consultative profile, with the ability to build relationships with customers, understand their needs, and present solutions aligned with the company’s objectives. **Responsibilities and Duties** **Responsibilities** * Provide welcoming and efficient customer service, either in person or via digital channels. * Clarify questions regarding courses, products, and services offered by Cultura Inglesa. * Manage the entire sales cycle, ensuring a complete customer experience. * Conduct **follow\-ups** with customers, track complaints, and assess satisfaction levels. * Support entry and exit of individuals, observe behaviors, and report situations to leadership. * Update and organize databases of active and inactive customers. * Identify complaint patterns to support service improvements. * Collaborate with teachers, coordinators, and other team members. * Participate in training sessions and contribute to continuous process improvement. * Comply with internal policies, information security standards, and data protection regulations. **Requirements and Qualifications** **Requirements:** * Completed high school education. * Excellent verbal and written communication skills. * Experience in **sales and customer service**. * Organizational skills, attention to detail, and proactivity. * Empathetic, courteous, and enthusiastic personality. **Preferred Qualifications** * Familiarity with Google tools (Drive, Calendar, Forms, etc.). **Additional Information** **Work Schedule:** Monday to Thursday: 3:00 PM to 8:00 PM / Friday: 10:00 AM to 6:00 PM / Saturday: 9:00 AM to 12:00 PM\* (rotating) **What We Offer:** * Medical assistance * SESC membership * Dental assistance * Transportation allowance * Life insurance * SESC membership * A dynamic and collaborative environment that values professional development. * Growth opportunities within an institution committed to educational excellence. * TotalPass (health and wellness plan) * Birthday day off If you possess the energy, passion, and dedication we seek, we would love to meet you! Please submit your resume and join our team! Cultura Inglesa is one of the most awarded language learning brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer both in-person and live online classes, combining quality education with social initiatives, technology, and innovation.