Integra Saúde Digital is a company that provides a telehealth platform solution, directly connecting to electronic health records and medical devices to transmit data in various modalities, enabling specialist physicians to deliver diagnoses and teleconsultations. All processed data are stored and protected in compliance with the General Data Protection Law. **Key responsibilities:** * Understand user needs and provide solutions via WhatsApp and chat; * Ensure data verification processes are performed with quality, clarity, and within established deadlines; * Identify opportunities to improve customer experience, product, and internal processes; * Maintain up-to-date records and requests in internal systems; * Address requests from disengaged customers by understanding their motivations, proposing alternatives, and seeking possible re-engagement; * Guide program users on processes and timelines, focusing on satisfaction and empathetic support. **Minimum requirements:** * Prior experience in customer service or related areas; * Experience in Customer Success cycles is a plus; * Excellent verbal and written communication skills; * Strong sense of urgency, proactive profile, and solution-oriented mindset; * Active listening skills, empathy, and customer relationship abilities; * Organization, proactivity, and results orientation; * Ability to manage a high volume of simultaneous requests; * Flexibility and adaptability in dynamic environments; * Commitment to delivering value to customers. **Preferred qualifications:** * Experience in healthcare customer service.