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Job Summary: Professional responsible for understanding user needs and providing solutions, ensuring the quality of the data verification process, and identifying improvements. Key Highlights: 1. User support and assistance via WhatsApp and chat. 2. Focus on customer satisfaction and empathetic engagement. 3. Opportunity to identify improvements in customer experience and product. **Description:** Integra Saúde Digital is a company that provides a telehealth platform solution directly connected to electronic health records and medical devices, transmitting data across multiple modalities so that specialist physicians can deliver diagnoses and teleconsultations. All processed data is stored and protected in compliance with the General Data Protection Law. **Main Responsibilities:** * Understand user needs and provide solutions via WhatsApp and chat; * Ensure the data verification process is carried out with quality, clarity, and within established deadlines; * Identify opportunities to improve customer experience, product, and internal processes; * Maintain up-to-date records and requests in internal systems; * Address requests from disengaged customers by understanding their motivations, proposing alternatives, and seeking possible re-engagement; * Guide program users on processes and timelines, with emphasis on satisfaction and empathetic engagement. **Minimum Requirements:** * Prior experience in customer service or related areas; * Experience in Customer Success cycles is a plus; * Excellent verbal and written communication skills; * Strong sense of urgency, proactive mindset, and solution orientation; * Active listening skills, empathy, and customer relationship abilities; * Organization, proactivity, and results orientation; * Ability to manage a high volume of simultaneous requests; * Flexibility and adaptability in dynamic environments; * Commitment to delivering value to customers. **Preferred Qualifications:** Experience in healthcare customer service.
