Description: Requirements You must have: * Pursuing a Bachelor's degree in Business Administration or related fields; * Experience in customer service and customer diagnosis; * Intermediate level in Microsoft Office. It will be a differentiator if you have: * Experience in the field of activity; * Specialization in the field of activity; * Agile methodology experience. Responsibilities and Duties Your responsibilities will include: * Establishing and ensuring the company's customer service standards; * Evaluating adherence to customer service processes and standards; * Developing and monitoring alerts and standards for supervision; * Acting in a consultative manner to improve service performance; * Managing the structured feedback process; * Identifying process improvements and opportunities in initial training and refresher actions; * Promoting quality forums and improvement actions with departments; * Conducting inspections and internal audits to ensure compliance with established standards and regulations; * Monitoring and documenting production processes, identifying deviations, and proposing corrective and preventive actions; * Collecting, recording, and analyzing quality data to identify opportunities for continuous improvement; * Preparing technical reports on non-conformities, performance indicators, and corrective actions; * Tracking action plans and assisting in resolving quality-related issues; * Collaborating in employee training regarding quality standards and best practices. 2511090202181797455