Job Summary: A receptionist and internal sales professional focused on customer service, appointment scheduling, organization, and support to the commercial team, utilizing digital systems and tools. Key Highlights: 1. Dynamic performance in reception, sales, and telephone and in-person customer service 2. Appointment and registration management with a focus on branch organization 3. Essential support to the sales team and process monitoring Clinic reception, negotiation, public service, appointment scheduling. Work at the store reception handling internal accessory sales, and provide telephone and in-person customer service. Support the sales team through proactive calls and confirm scheduled appointments. ***Proficiency in Microsoft Excel required***  Customer service.  Store opening or closing.  Daily appointment scheduling.  Registration of new patients.  Gmail account registration for WhatsApp messaging.  Maintain branch organization.  Update ALVITEX system data (patients’ phone numbers, addresses, documents) to ensure data accuracy.  Contact new customers within 48 hours.  Digitize documents relevant to store operations (audiometry reports, registration forms).  Accurate cash register entry and achievement of daily cash register targets.  Complete and submit the Daily Management Control report on the same day.  Complete the Daily Checklist - NEW.  Confirm and mark appointments as completed.  Negotiate and monitor service orders, accessories, and AASI.  Collaborate with the audiologist to resolve store pending items.  Enter visit, proactive call, or inbound call histories into the Alvitex system for all patient interactions. Employment type: Full-time, CLT permanent contract Compensation: R$1\.680,00 \- R$1\.780,00 per month Benefits: * Transportation allowance Experience: * Telemarketing (Preferred) * Sales (Mandatory) * Customer service (Mandatory) Work location: On-site