Job Summary: The professional will work across multiple communication channels, manage conflict situations, and stay updated on the institution’s information flow to provide accurate responses. Key Highlights: 1. Working Across Multiple Communication Channels 2. Managing Conflict Situations 3. Need to Stay Updated We are inspired by our commitment to nurturing ethical, aware, solidarity-minded, and future-ready citizens. We carry out this mission with the support of innovative technologies and methodologies, as well as dynamic, holistic education delivered across our 18 campuses in the states of Paraná, Santa Catarina, and São Paulo. We believe that throughout this process, other factors are equally important—such as believing in lifelong education, investing in continuous personal development, fostering values, and encouraging sports and culture. We are committed to attracting top talent—**individuals driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positive way of being, **submit your resume and apply for this position!** THIS POSITION IS OPEN TO PEOPLE WITH OR WITHOUT DISABILITIES. **Responsibilities and Duties** **What does our department do at Colégio Positivo? Let’s take a look!** Working Across Multiple Communication Channels You will be responsible for handling requests arriving through various platforms: telephone, e\-mail, WhatsApp, and in person at the reception desk. The challenge lies in maintaining the same high standard of excellence across all these channels, prioritizing urgent matters without leaving any request unattended. Managing Conflict Situations It is common for some parents or students to contact customer service to express frustration regarding grades, invoices, or internal procedures. Your task will be to **listen actively**, demonstrate empathy, and seek the best possible solution—even during tense moments. The ability to remain calm and courteous will be essential. Staying Updated Information flow within a school is dynamic. New calendar dates, coordination announcements, changes in financial procedures, and school events occur constantly. The challenge is to absorb and assimilate all such information to deliver accurate responses—avoiding incorrect or outdated information. **Requirements and Qualifications** **What we expect you to know:** **School Secretarial Routines:** Familiarity with basic school procedures is essential—including enrollment, transfer processes, document requests (academic transcripts, certificates), and issuing official notices. **Microsoft Office Suite:** Proficiency in tools such as Word, Excel, and Outlook. You will use these tools to create and organize documents, data spreadsheets, and manage email communications. **Additional Information** **Why work here? Discover our benefits and conveniences designed to enhance your quality of life and wellbeing:** We care about your wellbeing—and want you to smile every day. That’s why we offer **health insurance, dental insurance, and life insurance**. Want to keep specializing and learning? Here, you’ll receive **education incentives** through partner institutions. We offer **meal vouchers and/or cafeteria access** at your workplace, depending on your position and location. Commute by bus? We provide **transportation vouchers**. Drive a car, motorcycle, or bike? We also offer **parking and bicycle storage**, subject to availability based on your work location. Want to keep specializing and learning? We have the “Gestão de Gente” platform, featuring online courses tailored to help you **accelerate your development**, plus a dedicated **feedback space**, integral to our culture. English language instruction is highly valued across our schools—both in regular and bilingual programs—so English proficiency is a plus. **We offer annual English courses for permanent employees**, with limited enrollment and certification. Did you like it? Let's go! Achieve balance between work and wellbeing with **Wellhub**: take care of your mental and physical health with us! We value our team members: employees with over six months of tenure may participate in **internal recruitment** for openings across any unit of Grupo Positivo. When your family grows, you’ll enjoy **extended maternity or paternity leave**. **Birthday day off**, for administrative staff; and school break time off, for teaching staff—so you can celebrate your special day your way. Want **exclusive discounts** at numerous establishments? “Positivo Mais Vantagens” is our employee and dependent club. Employees also get access to “Meu Positivo”, enabling purchases of Positivo Tecnologia products at smart discounts. We encourage mindful use of your income. We offer the **Good Card and payroll-deducted loans**, with limits aligned to your salary. **So, why Grupo Positivo?** Our DNA consists of our **four universal competencies: Enchantment, Simplicity, Learning, and Unity**. Together, these competencies define our unique identity. This role is for people who love bringing **\#enchantment** to everyone—customers, colleagues, suppliers—regardless of who they are! We know teamwork is essential for delivering extraordinary projects, which is why **\#unity** is fundamental here. We believe **\#simplicity** is the key to delivering great work—so we always strive to simplify things and avoid unnecessary complications. And **\#learning** is our motto—we’re continuously teaching and learning, so we seek individuals eager to join this journey of constant evolution. **Shall we build a \#Positive world together?** **Innovation is part of our story** Our story began in 1972, with an innovative college entrance exam preparation course developed by a team of teachers. Since then, over 50 years of trajectory have established our companies as leaders across all areas of operation: Education, Educational Solutions, Technology, and Printing. **Our Positive Way of Being** Our team is guided by the core values of Ethics, Knowledge, Work, and Progress. Here, we value collaboration, continuous development, innovation capability, and efficient simplification. With these attributes, we earned the Great Place to Work certification as one of the best companies to work for.